Packaging Material Inventory Management as a Tool Increasing the Level of Customers Services in the the B2B Market

Kód výsledku v IS VaVaI

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Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Packaging Material Inventory Management as a Tool Increasing the Level of Customers Services in the the B2B Market

Popis výsledku v původním jazyce

In the current highly competitive environment, it is more and more difficult for companies to differentiate physical products. This is why in the last decades companies have been reacting to the growing competition by offering additional services and customized solutions. Services play an important role in creation and maintenance not only of customer satisfaction, but also of customer loyalty, and they are becoming one of the deciding areas of acquiring competitive advantages. An important role is played by services connected with delivery. Their basic components are reliability and completeness of deliveries, and adequately short delivery times. It is also necessary to take account of competitive prices. To meet these requirements, it is essential to cooperate across the entire supply chain, especially in the area of sharing information about customer requirements. However, if any of the entities is not willing to share information, suppliers cover the requirements of their customers using their inventory. This paper deals with the problem of pallet inventory management as a part of transport packaging for a pulp and paper company with respect to fulfilment of customer requirements concerning supplier services and more even utilization of production capacities. The paper presents the outcomes of the performed analysis of the current management of orders and pallet deliveries, and a proposal of a new method of their management through optimization of their inventory management. The outcomes were achieved through directed research, the method of directed interviewing, statistical data analysis, and a modified ABC method for differentiated inventory management.

Název v anglickém jazyce

Packaging Material Inventory Management as a Tool Increasing the Level of Customers Services in the the B2B Market

Popis výsledku anglicky

In the current highly competitive environment, it is more and more difficult for companies to differentiate physical products. This is why in the last decades companies have been reacting to the growing competition by offering additional services and customized solutions. Services play an important role in creation and maintenance not only of customer satisfaction, but also of customer loyalty, and they are becoming one of the deciding areas of acquiring competitive advantages. An important role is played by services connected with delivery. Their basic components are reliability and completeness of deliveries, and adequately short delivery times. It is also necessary to take account of competitive prices. To meet these requirements, it is essential to cooperate across the entire supply chain, especially in the area of sharing information about customer requirements. However, if any of the entities is not willing to share information, suppliers cover the requirements of their customers using their inventory. This paper deals with the problem of pallet inventory management as a part of transport packaging for a pulp and paper company with respect to fulfilment of customer requirements concerning supplier services and more even utilization of production capacities. The paper presents the outcomes of the performed analysis of the current management of orders and pallet deliveries, and a proposal of a new method of their management through optimization of their inventory management. The outcomes were achieved through directed research, the method of directed interviewing, statistical data analysis, and a modified ABC method for differentiated inventory management.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50202 - Applied Economics, Econometrics

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2017

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

CLC 2017 Carpathian logistics congres : proceedings

ISBN

978-80-87294-80-2

ISSN

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e-ISSN

neuvedeno

Počet stran výsledku

6

Strana od-do

358-363

Název nakladatele

TANGER, spol. s r.o.

Místo vydání

Ostrava

Místo konání akce

Liptovský Ján

Datum konání akce

28. 6. 2017

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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