The Quality of Services Provided to Customers in zhe B2B Market with Chemical Industry Products

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F17%3A39910733" target="_blank" >RIV/00216275:25310/17:39910733 - isvavai.cz</a>

Výsledek na webu

<a href="http://dx.doi.org/10.5593/sgmsocial2017/15/S05.132" target="_blank" >http://dx.doi.org/10.5593/sgmsocial2017/15/S05.132</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.5593/sgmsocial2017/15/S05.132" target="_blank" >10.5593/sgmsocial2017/15/S05.132</a>

Jazyk výsledku

angličtina

Název v původním jazyce

The Quality of Services Provided to Customers in zhe B2B Market with Chemical Industry Products

Popis výsledku v původním jazyce

This paper specifies, on the basis of research outcomes and a primary survey, applied service quality indicators and service quality standards in the B2B market with selected chemical products. Finally, it specifies the importance of individual service quality parameters and the factors affecting it from the point of view of the service providers. The research was conducted using the method of personal interviewing of selected managers responsible for providing customer services at a selected chemical company. The benefits of the paper can particularly be seen in identification of the quality parameters of services that are important for customers in the chemical industry and that can significantly contribute to creation and maintenance of the customer satisfaction and loyalty in this market.

Název v anglickém jazyce

The Quality of Services Provided to Customers in zhe B2B Market with Chemical Industry Products

Popis výsledku anglicky

This paper specifies, on the basis of research outcomes and a primary survey, applied service quality indicators and service quality standards in the B2B market with selected chemical products. Finally, it specifies the importance of individual service quality parameters and the factors affecting it from the point of view of the service providers. The research was conducted using the method of personal interviewing of selected managers responsible for providing customer services at a selected chemical company. The benefits of the paper can particularly be seen in identification of the quality parameters of services that are important for customers in the chemical industry and that can significantly contribute to creation and maintenance of the customer satisfaction and loyalty in this market.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2017

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Modern Science Conference Proceedings. Book 1, Vol. V : Business and Management

ISBN

978-619-7408-17-1

ISSN

2367-5659

e-ISSN

neuvedeno

Počet stran výsledku

8

Strana od-do

"1053 "-1060

Název nakladatele

STEF92 Technology Ltd.

Místo vydání

Sofie

Místo konání akce

Albena

Datum konání akce

24. 8. 2017

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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