Assessment of provided service quality in B2B market from the manufacturer´s perspective

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F19%3A39913320" target="_blank" >RIV/00216275:25310/19:39913320 - isvavai.cz</a>

Výsledek na webu

<a href="https://hdl.handle.net/10195/74691" target="_blank" >https://hdl.handle.net/10195/74691</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Assessment of provided service quality in B2B market from the manufacturer´s perspective

Popis výsledku v původním jazyce

The quality of provided services relating to the product is considered one of the most important elements of development and sustaining effective and successful relationships within supply systems and a key factor of corporate competitiveness in the B2B market. The paper deals with targeted literature review that is focused on current concept of customer services mainly in B2B market, as well as on the interpretation and definition of service quality and on the way of its assessment using INDSERV tool. On the basis of a comparison of the outcomes of a targeted literature review and an analysis of creation of supplier’s assessment by the a selected manufacturer of non-woven textiles for the automotive industry, the paper identifies the deciding criterions used for assessing service quality provided by suppliers from a manufacture´s perspective.

Název v anglickém jazyce

Assessment of provided service quality in B2B market from the manufacturer´s perspective

Popis výsledku anglicky

The quality of provided services relating to the product is considered one of the most important elements of development and sustaining effective and successful relationships within supply systems and a key factor of corporate competitiveness in the B2B market. The paper deals with targeted literature review that is focused on current concept of customer services mainly in B2B market, as well as on the interpretation and definition of service quality and on the way of its assessment using INDSERV tool. On the basis of a comparison of the outcomes of a targeted literature review and an analysis of creation of supplier’s assessment by the a selected manufacturer of non-woven textiles for the automotive industry, the paper identifies the deciding criterions used for assessing service quality provided by suppliers from a manufacture´s perspective.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2019

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

CLC 2018 - Conference Proceedings

ISBN

978-80-87294-88-8

ISSN

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e-ISSN

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Počet stran výsledku

6

Strana od-do

890-895

Název nakladatele

TANGER, spol. s r.o.

Místo vydání

Ostrava

Místo konání akce

Praha

Datum konání akce

3. 12. 2018

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

000563511600136