The impact of environmental attitudes and information processing on decision-making in transport services: a case study of Gen Z students

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F25%3A39923249" target="_blank" >RIV/00216275:25410/25:39923249 - isvavai.cz</a>

Výsledek na webu

<a href="https://doi.org/10.1108/JSTP-06-2024-0187" target="_blank" >https://doi.org/10.1108/JSTP-06-2024-0187</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1108/JSTP-06-2024-0187" target="_blank" >10.1108/JSTP-06-2024-0187</a>

Jazyk výsledku

angličtina

Název v původním jazyce

The impact of environmental attitudes and information processing on decision-making in transport services: a case study of Gen Z students

Popis výsledku v původním jazyce

Purpose: Studies reveal that students of Generation Z should be environmentally conscious, and that education, among other factors, should encourage students to engage in sustainable behaviours from an early age; however, this assumption may not hold true in all regions. Notably, a particular research gap is the impact of information overload on environmental decision-making.Design/methodology/approach: To address this discrepancy, our study employs the theory of planned behaviour (TPB) to investigate transportation services via three model situations, i.e. public transport, electromobility, and conventional vehicles, utilising students’ behaviour as a case study. The research was conducted in Czechia using primary data from a questionnaire survey.Findings: The results reveal that pro-environmental and transport attitudes influence choices made by Generation Z students as well fundamental personal income and the ability to process information even under information overload. The findings further indicate that higher income may compromise engaging in pro-environmental behaviour, while the ability to process information promotes such behaviour.Originality/value: This study provides empirical validation of theoretical insights into the effects of information overload on sustainable decision-making. The findings indicate that service management can adapt strategies for enhancing sustainability and customer satisfaction by addressing the specific needs and obstacles identified in this study. This has implications for service markets in relation to changes in demographics and consumer preferences. In contrast with previous studies, which often focus on older generations and specific aspects of transport, our study encompasses a comprehensive examination of pro-environmental attitudes, information processing, socioeconomic factors, and social influences that shape Generation Z students’ preferences.

Název v anglickém jazyce

The impact of environmental attitudes and information processing on decision-making in transport services: a case study of Gen Z students

Popis výsledku anglicky

Purpose: Studies reveal that students of Generation Z should be environmentally conscious, and that education, among other factors, should encourage students to engage in sustainable behaviours from an early age; however, this assumption may not hold true in all regions. Notably, a particular research gap is the impact of information overload on environmental decision-making.Design/methodology/approach: To address this discrepancy, our study employs the theory of planned behaviour (TPB) to investigate transportation services via three model situations, i.e. public transport, electromobility, and conventional vehicles, utilising students’ behaviour as a case study. The research was conducted in Czechia using primary data from a questionnaire survey.Findings: The results reveal that pro-environmental and transport attitudes influence choices made by Generation Z students as well fundamental personal income and the ability to process information even under information overload. The findings further indicate that higher income may compromise engaging in pro-environmental behaviour, while the ability to process information promotes such behaviour.Originality/value: This study provides empirical validation of theoretical insights into the effects of information overload on sustainable decision-making. The findings indicate that service management can adapt strategies for enhancing sustainability and customer satisfaction by addressing the specific needs and obstacles identified in this study. This has implications for service markets in relation to changes in demographics and consumer preferences. In contrast with previous studies, which often focus on older generations and specific aspects of transport, our study encompasses a comprehensive examination of pro-environmental attitudes, information processing, socioeconomic factors, and social influences that shape Generation Z students’ preferences.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach<br>I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2025

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Journal of Service Theory and Practice

ISSN

2055-6225

e-ISSN

2055-6233

Svazek periodika

35

Číslo periodika v rámci svazku

6

Stát vydavatele periodika

GB - Spojené království Velké Británie a Severního Irska

Počet stran výsledku

26

Strana od-do

951-976

Kód UT WoS článku

001617869400001

EID výsledku v databázi Scopus

2-s2.0-105024469978