Paper Review: The Quality – Profitability link in the US Airline Business: A study based on the Airline Quality Rating Index

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26110%2F16%3APU121935" target="_blank" >RIV/00216305:26110/16:PU121935 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Paper Review: The Quality – Profitability link in the US Airline Business: A study based on the Airline Quality Rating Index

Popis výsledku v původním jazyce

Paper Review of the Conference Transbaltica 2017 Conference. Abstract of the paper: One of the key tasks of an airline company and management is to ensure a high standard of service quality to the customers. Therefore, the paper deals with the importance of the quality-profitability link in the air transportation business. Although there are several quality indexes in the airline business, we are focusing exclusively on the Airline Quality Rating Index (AQR). The AQR includes four main aspects in the measurement, which are on-time performance (OT), denied boardings (DB), mishandled baggage (MB) and customer complaints (CC). The results of this study show a significant effect of the AQR on the US airlines’ profitability. On time performance, mishandled baggage and customers complaints also affect the profitability significantly, while a non-significant effect on profitability is given by the AQR component denied boardings. None of the previous researches took into account the link between the AQR index

Název v anglickém jazyce

Paper Review: The Quality – Profitability link in the US Airline Business: A study based on the Airline Quality Rating Index

Popis výsledku anglicky

Paper Review of the Conference Transbaltica 2017 Conference. Abstract of the paper: One of the key tasks of an airline company and management is to ensure a high standard of service quality to the customers. Therefore, the paper deals with the importance of the quality-profitability link in the air transportation business. Although there are several quality indexes in the airline business, we are focusing exclusively on the Airline Quality Rating Index (AQR). The AQR includes four main aspects in the measurement, which are on-time performance (OT), denied boardings (DB), mishandled baggage (MB) and customer complaints (CC). The results of this study show a significant effect of the AQR on the US airlines’ profitability. On time performance, mishandled baggage and customers complaints also affect the profitability significantly, while a non-significant effect on profitability is given by the AQR component denied boardings. None of the previous researches took into account the link between the AQR index

Druh

O - Ostatní výsledky

CEP obor

JN - Stavebnictví

OECD FORD obor

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Projekt

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Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2016

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů