Odhad záručních nákladů založený na průzkumu chování zákazníků

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26210%2F07%3APU65696" target="_blank" >RIV/00216305:26210/07:PU65696 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Estimate of Warranty Costs Based on Research of the Customer's Behavior

Popis výsledku v původním jazyce

This article deals with an estimate of costs when two-dimensional warranty is granted. The article includes a procedure of estimation of costs of the warranty based on a research of behavior of the customers. This procedure is applicable for an initial estimate of warranty costs or analysis and decision what an extent of warranty will be provided. Possibilities of practical use of the proposed method are demonstrated on an example of estimate of warranty costs of a lower medium class personal car manufactured in the Czech Republic. Within this project, several hundreds of users of appropriate type of a car were interviewed to identify an average mileage done by a car user during one year of operation. The results of survey were assessed statistically and used for an analysis of an influence of changes of basic parameters of the warranty (guaranteed calendar time of use and guaranteed time of operation) on the level of warranty costs.

Název v anglickém jazyce

Estimate of Warranty Costs Based on Research of the Customer's Behavior

Popis výsledku anglicky

This article deals with an estimate of costs when two-dimensional warranty is granted. The article includes a procedure of estimation of costs of the warranty based on a research of behavior of the customers. This procedure is applicable for an initial estimate of warranty costs or analysis and decision what an extent of warranty will be provided. Possibilities of practical use of the proposed method are demonstrated on an example of estimate of warranty costs of a lower medium class personal car manufactured in the Czech Republic. Within this project, several hundreds of users of appropriate type of a car were interviewed to identify an average mileage done by a car user during one year of operation. The results of survey were assessed statistically and used for an analysis of an influence of changes of basic parameters of the warranty (guaranteed calendar time of use and guaranteed time of operation) on the level of warranty costs.

Druh

D - Stať ve sborníku

CEP obor

JS - Řízení spolehlivosti a kvality, zkušebnictví

OECD FORD obor

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Projekt

<a href="/cs/project/1M06047" target="_blank" >1M06047: Centrum pro jakost a spolehlivost výroby</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2007

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

2007 Proc. Ann. Reliability & Maintainability Symp.

ISBN

0-7803-9767-3

ISSN

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e-ISSN

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Počet stran výsledku

6

Strana od-do

327-332

Název nakladatele

Institute of Electrical & Electronics Engineers

Místo vydání

Piscataway, New Jersey, USA

Místo konání akce

Orlando, Florida

Datum konání akce

22. 1. 2007

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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