Vliv chování zákazníků na záruční náklady osobního vozidla

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26210%2F07%3APU68312" target="_blank" >RIV/00216305:26210/07:PU68312 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Influence of Customers Behaviour on Passenger Car Warranty Cost

Popis výsledku v původním jazyce

This article deals with an estimate of warranty costs for a passenger car that is based on results of a research of behaviour of the customers. The included procedure is applicable for an initial estimate of warranty costs or analysis regarding the extent of two-dimensional warranty to be provided. Possibilities of practical use of the proposed method are demonstrated on an example of estimate of warranty costs of a lower medium class passenger car manufactured in the Czech Republic. Within this project, several hundreds of users of appropriate type of a car were interviewed to identify an average mileage done by the car during one year of operation. The results of survey were assessed statistically and used for an analysis of an influence of changes of basic parameters of the warranty (guaranteed calendar time of use and guaranteed time of operation) on the level of warranty costs.

Název v anglickém jazyce

Influence of Customers Behaviour on Passenger Car Warranty Cost

Popis výsledku anglicky

This article deals with an estimate of warranty costs for a passenger car that is based on results of a research of behaviour of the customers. The included procedure is applicable for an initial estimate of warranty costs or analysis regarding the extent of two-dimensional warranty to be provided. Possibilities of practical use of the proposed method are demonstrated on an example of estimate of warranty costs of a lower medium class passenger car manufactured in the Czech Republic. Within this project, several hundreds of users of appropriate type of a car were interviewed to identify an average mileage done by the car during one year of operation. The results of survey were assessed statistically and used for an analysis of an influence of changes of basic parameters of the warranty (guaranteed calendar time of use and guaranteed time of operation) on the level of warranty costs.

Druh

D - Stať ve sborníku

CEP obor

JS - Řízení spolehlivosti a kvality, zkušebnictví

OECD FORD obor

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Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2007

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of the European Safety and Reliability Conference 2007 (ESREL 2007)

ISBN

978-0-415-44786-7

ISSN

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e-ISSN

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Počet stran výsledku

6

Strana od-do

2173-2178

Název nakladatele

Taylor & Francis Group

Místo vydání

London, GB

Místo konání akce

Stavanger

Datum konání akce

25. 6. 2007

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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