CRITICAL SUCCESS FACTORS FOR ITIL BEST PRACTICES USAGE
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F11%3APU94563" target="_blank" >RIV/00216305:26510/11:PU94563 - isvavai.cz</a>
Výsledek na webu
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DOI - Digital Object Identifier
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Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
CRITICAL SUCCESS FACTORS FOR ITIL BEST PRACTICES USAGE
Popis výsledku v původním jazyce
The objective of this paper is to find, analyze and summarize the most critical success factors (CSFs) for implementation of ITIL (Information Technology Infrastructure Library) best practices into the managing and delivering ICT services in large companies. The fulfilment of these factors is crucial not only for successful implementation of ITIL into practice, but also for its effective and efficient maintenance in case of ICT services delivery. There are several perspectives which serve to divide CSFsinto several groups. Preparation of this group is a secondary objective of this paper. The criteria for group creation are prepared in this paper from the scientific perspectives and they are supported by secondary research in the researching journals and case studies. Also key internal business processes related to the CSFs are mentioned (based on the secondary research). The paper specifies also the way of definition of main metrics and Key Performance indicators (KPIs) related to the
Název v anglickém jazyce
CRITICAL SUCCESS FACTORS FOR ITIL BEST PRACTICES USAGE
Popis výsledku anglicky
The objective of this paper is to find, analyze and summarize the most critical success factors (CSFs) for implementation of ITIL (Information Technology Infrastructure Library) best practices into the managing and delivering ICT services in large companies. The fulfilment of these factors is crucial not only for successful implementation of ITIL into practice, but also for its effective and efficient maintenance in case of ICT services delivery. There are several perspectives which serve to divide CSFsinto several groups. Preparation of this group is a secondary objective of this paper. The criteria for group creation are prepared in this paper from the scientific perspectives and they are supported by secondary research in the researching journals and case studies. Also key internal business processes related to the CSFs are mentioned (based on the secondary research). The paper specifies also the way of definition of main metrics and Key Performance indicators (KPIs) related to the
Klasifikace
Druh
D - Stať ve sborníku
CEP obor
AE - Řízení, správa a administrativa
OECD FORD obor
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Návaznosti výsledku
Projekt
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Návaznosti
S - Specificky vyzkum na vysokych skolach
Ostatní
Rok uplatnění
2011
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název statě ve sborníku
ECONOMICS AND MANAGEMENT: 2011. 16
ISBN
978-80-214-4279-5
ISSN
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e-ISSN
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Počet stran výsledku
7
Strana od-do
"n/a"-"n/a"
Název nakladatele
Neuveden
Místo vydání
Brno
Místo konání akce
Brno
Datum konání akce
27. 4. 2011
Typ akce podle státní příslušnosti
EUR - Evropská akce
Kód UT WoS článku
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