The IT Service Continuity Management Principles Implementation by Method A2

Kód výsledku v IS VaVaI

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Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

The IT Service Continuity Management Principles Implementation by Method A2

Popis výsledku v původním jazyce

The framework of ITIL (Information Technology Infrastructure Library) represents the modern and standard approach to management of the ICT services in correspondence with main goals of the whole company. External and internal providers of ICT services should be ready to take care of not only standard situations but also unusual or even critical situations. The increasing dependence of companies on ICT services puts stress on the quality of their deliveries in correspondence with requirements of customers and users. The satisfaction of requirements of both groups and the fulfillment of their expectations are the key determining factors of a quality level of ICT service. One of the partial goals which should lead to the fulfillment of main goals is the improvement of the service availability. Within the scope of ITIL there is a separate process of management entitled IT Service Continuity Management (ITSCM) focused on stable the service supplies. This process is a part of Service Deliver

Název v anglickém jazyce

The IT Service Continuity Management Principles Implementation by Method A2

Popis výsledku anglicky

The framework of ITIL (Information Technology Infrastructure Library) represents the modern and standard approach to management of the ICT services in correspondence with main goals of the whole company. External and internal providers of ICT services should be ready to take care of not only standard situations but also unusual or even critical situations. The increasing dependence of companies on ICT services puts stress on the quality of their deliveries in correspondence with requirements of customers and users. The satisfaction of requirements of both groups and the fulfillment of their expectations are the key determining factors of a quality level of ICT service. One of the partial goals which should lead to the fulfillment of main goals is the improvement of the service availability. Within the scope of ITIL there is a separate process of management entitled IT Service Continuity Management (ITSCM) focused on stable the service supplies. This process is a part of Service Deliver

Druh

D - Stať ve sborníku

CEP obor

IN - Informatika

OECD FORD obor

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Projekt

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Návaznosti

V - Vyzkumna aktivita podporovana z jinych verejnych zdroju

Rok uplatnění

2009

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

IDIMT - Interdisciplinary Information and Management Talks

ISBN

978-3-85499-624-8

ISSN

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e-ISSN

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Počet stran výsledku

10

Strana od-do

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Název nakladatele

Trauner Verlag

Místo vydání

Verlag

Místo konání akce

Jindřichův Hradec

Datum konání akce

9. 9. 2009

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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