IT Service Continuity Management as Tool of ICT Services Stability

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F12%3A86080008" target="_blank" >RIV/61989100:27510/12:86080008 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

IT Service Continuity Management as Tool of ICT Services Stability

Popis výsledku v původním jazyce

In recent years the importance of user and customer requirements on ICT services stability has been increasing. It also had an impact on the IT management methodologies development. The ITIL framework (Information Technology Infrastructure Library) represents the modern and standard approach to management of the ICT services which has been proven in practice. The ICT services stability level is determined by users and customers requirements fulfillment volume and therefore it is necessary to analyze ICTservices stability factors frequently and regularly. The factors of ICT services stability are defined through their impact areas and metrics for their evaluation. The ICT processes which are in correspondence with ICT services stability should be focused not only on standard situation but also on critical and wrecking situation. The ICT services stability has not to been only to analyze these situations but also to improve of ICT services level frequently. The paper is focused on the i

Název v anglickém jazyce

IT Service Continuity Management as Tool of ICT Services Stability

Popis výsledku anglicky

In recent years the importance of user and customer requirements on ICT services stability has been increasing. It also had an impact on the IT management methodologies development. The ITIL framework (Information Technology Infrastructure Library) represents the modern and standard approach to management of the ICT services which has been proven in practice. The ICT services stability level is determined by users and customers requirements fulfillment volume and therefore it is necessary to analyze ICTservices stability factors frequently and regularly. The factors of ICT services stability are defined through their impact areas and metrics for their evaluation. The ICT processes which are in correspondence with ICT services stability should be focused not only on standard situation but also on critical and wrecking situation. The ICT services stability has not to been only to analyze these situations but also to improve of ICT services level frequently. The paper is focused on the i

Druh

D - Stať ve sborníku

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2012

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

ICT for Competitiveness 2012

ISBN

978-80-7248-731-8

ISSN

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e-ISSN

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Počet stran výsledku

6

Strana od-do

198-203

Název nakladatele

Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné

Místo vydání

Opava

Místo konání akce

Karviná

Datum konání akce

2. 2. 2012

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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