Data Gained from Smart Services in SMEs–Pilot Study

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F18%3APU128837" target="_blank" >RIV/00216305:26510/18:PU128837 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/00216224:14220/19:00108917

Výsledek na webu

<a href="https://link.springer.com/chapter/10.1007/978-3-030-00211-4_18#citeas" target="_blank" >https://link.springer.com/chapter/10.1007/978-3-030-00211-4_18#citeas</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1007/978-3-030-00211-4_18" target="_blank" >10.1007/978-3-030-00211-4_18</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Data Gained from Smart Services in SMEs–Pilot Study

Popis výsledku v původním jazyce

Nowadays, manufacturing companies increasingly invest in servitization by adopting ‘smart services’ enabled by connected product-service systems enabling data exchange between the customer and the service provider. Managing the transition toward smart services is not easy, especially among SMEs as many businesses struggle with lack of money, insufficient digital technologies, unskilled employees or gathering and using the proper data. The research presented in this paper is divided into two parts. The quantitative part focuses on researching possible correlations between business performance and the use of company IT systems among sixty Czech electrotechnical SMEs. The other part consists of a qualitative multi-case study and was conducted among seven Czech electrotechnical SMEs which have already started with smart service development. The findings indicate that companies gather and use the data in very different ways. They provide information to their customers, but also use information for themselves. The study is unique in highlighting the problems of smart services in small and medium manufacturers. Moreover, it investigates the gathering and the data usage gained from smart services in SMEs.

Název v anglickém jazyce

Data Gained from Smart Services in SMEs–Pilot Study

Popis výsledku anglicky

Nowadays, manufacturing companies increasingly invest in servitization by adopting ‘smart services’ enabled by connected product-service systems enabling data exchange between the customer and the service provider. Managing the transition toward smart services is not easy, especially among SMEs as many businesses struggle with lack of money, insufficient digital technologies, unskilled employees or gathering and using the proper data. The research presented in this paper is divided into two parts. The quantitative part focuses on researching possible correlations between business performance and the use of company IT systems among sixty Czech electrotechnical SMEs. The other part consists of a qualitative multi-case study and was conducted among seven Czech electrotechnical SMEs which have already started with smart service development. The findings indicate that companies gather and use the data in very different ways. They provide information to their customers, but also use information for themselves. The study is unique in highlighting the problems of smart services in small and medium manufacturers. Moreover, it investigates the gathering and the data usage gained from smart services in SMEs.

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2018

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Computational and Statistical Methods in Intelligent Systems. CoMeSySo 2018. Advances in Intelligent Systems and Computing.

ISBN

978-3-030-00210-7

ISSN

2194-5357

e-ISSN

—

Počet stran výsledku

17

Strana od-do

183-200

Název nakladatele

Springer, Cham

Místo vydání

Zlín

Místo konání akce

ZLÍN

Datum konání akce

12. 9. 2018

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

000502603900018