BENEFITS OF SMART SERVICES IN MANUFACTURING COMPANIES IN THE CONTEXT OF THE GLOBAL AREA

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F18%3APU129245" target="_blank" >RIV/00216305:26510/18:PU129245 - isvavai.cz</a>

Výsledek na webu

<a href="https://ke.uniza.sk/sites/default/files/content_files/i_part_final_0.pdf" target="_blank" >https://ke.uniza.sk/sites/default/files/content_files/i_part_final_0.pdf</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

BENEFITS OF SMART SERVICES IN MANUFACTURING COMPANIES IN THE CONTEXT OF THE GLOBAL AREA

Popis výsledku v původním jazyce

In today’s globalized environment it is not sufficient for manufacturers to only provide tangible products to their clients. Therefore, many manufacturing companies also deliver services and integrated solutions nowadays. Moreover, they focus on servitization by adopting smart services’, which enable by connected product-service systems data exchange between their customers and the service providers. The purpose of this paper is to investigate which benefits of smart services are the most important for small and medium manufacturing companies. To address the research objective, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. All of the companies included in the research are from the same industry – electrotechnical producers. Although they operate in one industry, they provide a wide range of products and services to their customers with varying degrees of service orientation. The empirical data consists of in-depth interviews with owners or with experienced senior managers in the case organizations. The interviews were carried out between April 2017 and January 2018. The findings indicate the main benefits for manufacturers and also for customers. The study is unique in emphasizing the problems of smart services in SMEs in the Czech Republic, where the industrial sector is still dominant in comparison to other European countries.

Název v anglickém jazyce

BENEFITS OF SMART SERVICES IN MANUFACTURING COMPANIES IN THE CONTEXT OF THE GLOBAL AREA

Popis výsledku anglicky

In today’s globalized environment it is not sufficient for manufacturers to only provide tangible products to their clients. Therefore, many manufacturing companies also deliver services and integrated solutions nowadays. Moreover, they focus on servitization by adopting smart services’, which enable by connected product-service systems data exchange between their customers and the service providers. The purpose of this paper is to investigate which benefits of smart services are the most important for small and medium manufacturing companies. To address the research objective, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. All of the companies included in the research are from the same industry – electrotechnical producers. Although they operate in one industry, they provide a wide range of products and services to their customers with varying degrees of service orientation. The empirical data consists of in-depth interviews with owners or with experienced senior managers in the case organizations. The interviews were carried out between April 2017 and January 2018. The findings indicate the main benefits for manufacturers and also for customers. The study is unique in emphasizing the problems of smart services in SMEs in the Czech Republic, where the industrial sector is still dominant in comparison to other European countries.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2018

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

GLOBALIZATION AND ITS SOCIO-ECONOMIC CONSEQUENCES

ISBN

978-80-8154-249-7

ISSN

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e-ISSN

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Počet stran výsledku

8

Strana od-do

2128-2135

Název nakladatele

Univerzita v Žilině

Místo vydání

Žilina, SK

Místo konání akce

Rajecké Teplice

Datum konání akce

10. 10. 2018

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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