SMART SERVICES AND THEIR BENEFITS FOR MANUFACTURERS FROM A GLOBAL PERSPECTIVE

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F18%3APU130032" target="_blank" >RIV/00216305:26510/18:PU130032 - isvavai.cz</a>

Výsledek na webu

<a href="http://dx.doi.org/10.26552/ems.2018.2.46-56" target="_blank" >http://dx.doi.org/10.26552/ems.2018.2.46-56</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.26552/ems.2018.2.46-56" target="_blank" >10.26552/ems.2018.2.46-56</a>

Jazyk výsledku

angličtina

Název v původním jazyce

SMART SERVICES AND THEIR BENEFITS FOR MANUFACTURERS FROM A GLOBAL PERSPECTIVE

Popis výsledku v původním jazyce

Current manufacturers do not provide only tangible products to their customers, but also deliver services and integrated solutions in today’s globalized environment. Furthermore, they effort also on implementing smart services’. Smart services allow by connected product-service systems to exchange data between their customers and the service providers. Smart services offer many benefits for both manufacturing companies as service providers and as well as for their customers. The aim of this paper is to investigate which benefits of smart services are the most significant for manufacturing companies. To address the research objective, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service provision. The respondents operate in the same industry, but they provide a wide range of products and services to their customers with varying degrees of smart service orientation. The empirical part of the paper involves in-depth interviews with owners or with experienced senior managers in each case organization. The interviews were done from April 2017 to January 2018. The findings show the most important benefits for small and medium manufacturers and their customers.

Název v anglickém jazyce

SMART SERVICES AND THEIR BENEFITS FOR MANUFACTURERS FROM A GLOBAL PERSPECTIVE

Popis výsledku anglicky

Current manufacturers do not provide only tangible products to their customers, but also deliver services and integrated solutions in today’s globalized environment. Furthermore, they effort also on implementing smart services’. Smart services allow by connected product-service systems to exchange data between their customers and the service providers. Smart services offer many benefits for both manufacturing companies as service providers and as well as for their customers. The aim of this paper is to investigate which benefits of smart services are the most significant for manufacturing companies. To address the research objective, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service provision. The respondents operate in the same industry, but they provide a wide range of products and services to their customers with varying degrees of smart service orientation. The empirical part of the paper involves in-depth interviews with owners or with experienced senior managers in each case organization. The interviews were done from April 2017 to January 2018. The findings show the most important benefits for small and medium manufacturers and their customers.

Druh

J_ost - Ostatní články v recenzovaných periodicích

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2018

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

EMS

ISSN

1337-0839

e-ISSN

—

Svazek periodika

12

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

SK - Slovenská republika

Počet stran výsledku

11

Strana od-do

46-56

Kód UT WoS článku

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EID výsledku v databázi Scopus

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