Barriers of Smart Servitization in Manufacturing companies

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F19%3APU131999" target="_blank" >RIV/00216305:26510/19:PU131999 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Barriers of Smart Servitization in Manufacturing companies

Popis výsledku v původním jazyce

Purpose of the article The impact of smart servitization has increased during last years in manufacturing com-panies. Manufacturers provide tangible products accompanied by services, but even also by smart services. Smart services are easily able to exchange data between their customers and the service providers. For providers and for their customers are smart services very beneficial in many ways. However, some possible barriers are connected with smart services as well. Methodology/methods A qualitative multi-case study was done among seven Czech electrotechnical SMEs from South Moravian Region, which have already begun with smart service provision and provide a wide range of products and services with varying degrees of smart service orientation. The in-depth interviews with owners or with experienced senior managers were done from April 2017 to January 2018. Scientific aim The aim of this paper is to find out which barriers of smart services are the most crucial for today’s manufacturing SMEs. Findings The most important barrries at the beginning are finance and the lack of time. The main current inter-nal barriers are perceived as follows: lease of data storage space, better sophistication and unification of the system, small complexity of the diagnostic system, data volume, finance and slow development, employee in-competence, lack of capable people and determination start with smart services. The current external barriers are the compatibility of SIM cards, how to get more and more demanding customers and get rid of their data security concerns, the rigidity of large businesses, poor networking and security, poorly technically and individu-ally thinking graduates, poor infrastructure, often senseless protection regulations personal data. Conclusions Deeper research is necessary to understand this problem of barriers connected to smart servitiza-tion. Therefore, future studies should investigate further which barriers SMEs companies ave and how to help them

Název v anglickém jazyce

Barriers of Smart Servitization in Manufacturing companies

Popis výsledku anglicky

Purpose of the article The impact of smart servitization has increased during last years in manufacturing com-panies. Manufacturers provide tangible products accompanied by services, but even also by smart services. Smart services are easily able to exchange data between their customers and the service providers. For providers and for their customers are smart services very beneficial in many ways. However, some possible barriers are connected with smart services as well. Methodology/methods A qualitative multi-case study was done among seven Czech electrotechnical SMEs from South Moravian Region, which have already begun with smart service provision and provide a wide range of products and services with varying degrees of smart service orientation. The in-depth interviews with owners or with experienced senior managers were done from April 2017 to January 2018. Scientific aim The aim of this paper is to find out which barriers of smart services are the most crucial for today’s manufacturing SMEs. Findings The most important barrries at the beginning are finance and the lack of time. The main current inter-nal barriers are perceived as follows: lease of data storage space, better sophistication and unification of the system, small complexity of the diagnostic system, data volume, finance and slow development, employee in-competence, lack of capable people and determination start with smart services. The current external barriers are the compatibility of SIM cards, how to get more and more demanding customers and get rid of their data security concerns, the rigidity of large businesses, poor networking and security, poorly technically and individu-ally thinking graduates, poor infrastructure, often senseless protection regulations personal data. Conclusions Deeper research is necessary to understand this problem of barriers connected to smart servitiza-tion. Therefore, future studies should investigate further which barriers SMEs companies ave and how to help them

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2019

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Perspectives of Business and Entrepreneurship Development in Digital Transformation of Corporate Business Collected abstracts and programme of international scientific conference.

ISBN

978-80-214-5755-3

ISSN

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e-ISSN

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Počet stran výsledku

1

Strana od-do

37-37

Název nakladatele

Neuveden

Místo vydání

Brno: Vysoké učení technické

Místo konání akce

Fakulta podnikatelská VUT v Brně

Datum konání akce

30. 4. 2019

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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