Management of Customer Service in Terms of Logistics Information Systems

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F01801376%3A_____%2F16%3AN0000003" target="_blank" >RIV/01801376:_____/16:N0000003 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/75081431:_____/17:00001103

Výsledek na webu

<a href="https://www.degruyter.com/view/j/eng.2017.7.issue-1/eng-2017-0006/eng-2017-0006.xml?format=INT" target="_blank" >https://www.degruyter.com/view/j/eng.2017.7.issue-1/eng-2017-0006/eng-2017-0006.xml?format=INT</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/https://doi.org/10.1515/eng-2017-0006" target="_blank" >https://doi.org/10.1515/eng-2017-0006</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Management of Customer Service in Terms of Logistics Information Systems

Popis výsledku v původním jazyce

This paper is focused on perceiving the logistic services as the competition advantage in frame of the e-commerce. Customers consider their purchases in its complexity and all the logistic services should be designed to meet with customers’ preferences as much as possible. Our aim was to identify and evaluate of customers perceiving in frame of sales proposals offered by e-shops. Collected data of research were processed with the usage of cluster analysis. The aim of this paper is to present the results and conclusions from this research with focus on the elements of logistics services within e-commerce. These outputs can be used for knowledge base of information systems through which enterprises evaluate their decisions and selection of variants. For the enterprise, it is important to appropriate decisions about resource allocation and design of the structure of logistics services were set based on real customer preferences.

Název v anglickém jazyce

Management of Customer Service in Terms of Logistics Information Systems

Popis výsledku anglicky

This paper is focused on perceiving the logistic services as the competition advantage in frame of the e-commerce. Customers consider their purchases in its complexity and all the logistic services should be designed to meet with customers’ preferences as much as possible. Our aim was to identify and evaluate of customers perceiving in frame of sales proposals offered by e-shops. Collected data of research were processed with the usage of cluster analysis. The aim of this paper is to present the results and conclusions from this research with focus on the elements of logistics services within e-commerce. These outputs can be used for knowledge base of information systems through which enterprises evaluate their decisions and selection of variants. For the enterprise, it is important to appropriate decisions about resource allocation and design of the structure of logistics services were set based on real customer preferences.

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

—

Návaznosti

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Rok uplatnění

2016

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Open Engineering

ISSN

2391-5439

e-ISSN

—

Svazek periodika

7

Číslo periodika v rámci svazku

1

Stát vydavatele periodika

PL - Polská republika

Počet stran výsledku

5

Strana od-do

26-30

Kód UT WoS článku

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EID výsledku v databázi Scopus

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