The Proposal of Virtual Reality Model for Hotel Front Office Employees Training
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F25619161%3A_____%2F21%3AN0000020" target="_blank" >RIV/25619161:_____/21:N0000020 - isvavai.cz</a>
Nalezeny alternativní kódy
RIV/25619161:_____/21:N0000058 RIV/68407700:21730/21:00365527
Výsledek na webu
<a href="https://ibima.org/accepted-paper/the-proposal-of-virtual-reality-model-for-hotel-front-office-employees-training/" target="_blank" >https://ibima.org/accepted-paper/the-proposal-of-virtual-reality-model-for-hotel-front-office-employees-training/</a>
DOI - Digital Object Identifier
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Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
The Proposal of Virtual Reality Model for Hotel Front Office Employees Training
Popis výsledku v původním jazyce
This article aims to propose the model of hotel front office for virtual reality-based training as a platform for the development of the hotel employees' soft skills, stress management and advanced customer care. Due to CoVid-19 pandemics, the hoteliers are struggling to keep up with the employers in other service-oriented industries that propose higher salaries and more workspace stability to former hotel employees. Due to the lack of employees and changes in the labor market, hoteliers need to find sophisticated employee training and requalification approaches. The new employees are commonly hired from other industries with a lower proportion of employee to customer interactions. This article proposes the training environment for soft skills development and the methodology for such a training program. Photogrammetry was used to create the realistic model of the hotel front office, and the avatars were made using the Virtual Capture and post-production in 3D Studio Max. Using this approach, trainees can train their communication skills and directly see the mimics and the changes in non-verbal communication, improving their empathy and observation skills. The educational institutions and professional associations can implement this model, and individual businesses to support their operations and reduce the time needed to prepare the new employees while onboarding.
Název v anglickém jazyce
The Proposal of Virtual Reality Model for Hotel Front Office Employees Training
Popis výsledku anglicky
This article aims to propose the model of hotel front office for virtual reality-based training as a platform for the development of the hotel employees' soft skills, stress management and advanced customer care. Due to CoVid-19 pandemics, the hoteliers are struggling to keep up with the employers in other service-oriented industries that propose higher salaries and more workspace stability to former hotel employees. Due to the lack of employees and changes in the labor market, hoteliers need to find sophisticated employee training and requalification approaches. The new employees are commonly hired from other industries with a lower proportion of employee to customer interactions. This article proposes the training environment for soft skills development and the methodology for such a training program. Photogrammetry was used to create the realistic model of the hotel front office, and the avatars were made using the Virtual Capture and post-production in 3D Studio Max. Using this approach, trainees can train their communication skills and directly see the mimics and the changes in non-verbal communication, improving their empathy and observation skills. The educational institutions and professional associations can implement this model, and individual businesses to support their operations and reduce the time needed to prepare the new employees while onboarding.
Klasifikace
Druh
D - Stať ve sborníku
CEP obor
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OECD FORD obor
50200 - Economics and Business
Návaznosti výsledku
Projekt
<a href="/cs/project/TL04000153" target="_blank" >TL04000153: Aplikace nástrojů virtuální reality do tréninku komunikačních dovedností pracovníků hotelů za účelem zmírňování obav a rizik spojených s šířením onemocnění COVID-19</a><br>
Návaznosti
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)
Ostatní
Rok uplatnění
2021
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název statě ve sborníku
38th IBIMA Conference
ISBN
978-0-9998551-7-1
ISSN
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e-ISSN
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Počet stran výsledku
7
Strana od-do
2929-2935
Název nakladatele
International Business Information Management Association
Místo vydání
Seville
Místo konání akce
Sevilla
Datum konání akce
20. 11. 2021
Typ akce podle státní příslušnosti
WRD - Celosvětová akce
Kód UT WoS článku
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