The Proposal of Virtual Reality Model for Hotel Front Office Employees Training

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F25619161%3A_____%2F21%3AN0000058" target="_blank" >RIV/25619161:_____/21:N0000058 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/25619161:_____/21:N0000020 RIV/68407700:21730/21:00365527

Výsledek na webu

<a href="https://ibima.org/accepted-paper/the-proposal-of-virtual-reality-model-for-hotel-front-office-employees-training/" target="_blank" >https://ibima.org/accepted-paper/the-proposal-of-virtual-reality-model-for-hotel-front-office-employees-training/</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

The Proposal of Virtual Reality Model for Hotel Front Office Employees Training

Popis výsledku v původním jazyce

This article aims to propose the model of hotel front office for virtual reality-based training as a platform for the development of the hotel employees' soft skills, stress management and advanced customer care. Due to CoVid-19 pandemics, the hoteliers are struggling to keep up with the employers in other service-oriented industries that propose higher salaries and more workspace stability to former hotel employees. Due to the lack of employees and changes in the labor market, hoteliers need to find sophisticated employee training and requalification approaches. The new employees are commonly hired from other industries with a lower proportion of employee to customer interactions. This article proposes the training environment for soft skills development and the methodology for such a training program. Photogrammetry was used to create the realistic model of the hotel front office, and the avatars were made using the Virtual Capture and post-production in 3D Studio Max. Using this approach, trainees can train their communication skills and directly see the mimics and the changes in non-verbal communication, improving their empathy and observation skills. The educational institutions and professional associations can implement this model, and individual businesses to support their operations and reduce the time needed to prepare the new employees while onboarding.

Název v anglickém jazyce

The Proposal of Virtual Reality Model for Hotel Front Office Employees Training

Popis výsledku anglicky

This article aims to propose the model of hotel front office for virtual reality-based training as a platform for the development of the hotel employees' soft skills, stress management and advanced customer care. Due to CoVid-19 pandemics, the hoteliers are struggling to keep up with the employers in other service-oriented industries that propose higher salaries and more workspace stability to former hotel employees. Due to the lack of employees and changes in the labor market, hoteliers need to find sophisticated employee training and requalification approaches. The new employees are commonly hired from other industries with a lower proportion of employee to customer interactions. This article proposes the training environment for soft skills development and the methodology for such a training program. Photogrammetry was used to create the realistic model of the hotel front office, and the avatars were made using the Virtual Capture and post-production in 3D Studio Max. Using this approach, trainees can train their communication skills and directly see the mimics and the changes in non-verbal communication, improving their empathy and observation skills. The educational institutions and professional associations can implement this model, and individual businesses to support their operations and reduce the time needed to prepare the new employees while onboarding.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50200 - Economics and Business

Projekt

<a href="/cs/project/TL04000153" target="_blank" >TL04000153: Aplikace nástrojů virtuální reality do tréninku komunikačních dovedností pracovníků hotelů za účelem zmírňování obav a rizik spojených s šířením onemocnění COVID-19</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2021

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of the 38th International Business Information Management Association (IBIMA)

ISBN

978-0-9998551-7-1

ISSN

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e-ISSN

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Počet stran výsledku

7

Strana od-do

2929-2935

Název nakladatele

IBIMA

Místo vydání

Seville

Místo konání akce

Sevilla

Datum konání akce

20. 11. 2021

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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