How to Promote Knowledge Management Systems to Achieve Better Performance

Kód výsledku v IS VaVaI

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RIV/44555601:13430/16:43887760

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

How to Promote Knowledge Management Systems to Achieve Better Performance

Popis výsledku v původním jazyce

The article presents the results of the research performed in 2014 at a medium size Czech company. Research is focused on the issues of how companies' management and the rest of employees are trying to solve the problems with the emphasis on re-using of existing solutions and knowledge transferring. The research shows that despite the company's policy to prefer the use of software tools to gather, store and search for already existing knowledge, information and data, some employees would rather contact co-workers. There is a strong negative correlation between position inside the social network of the company, the number of searches for information and the use of the software by these employees. Conducted interviews show that these employees, who prefer human interaction over the knowledge system, often find better solutions than those stored inside the system. The best results are achieved by those who combine knowledge system as the initial source and based on their satisfaction with offered solution they contact the others. On the other hand, the employees who only use the system are often able to find suitable solution, but also not the optimal one.

Název v anglickém jazyce

How to Promote Knowledge Management Systems to Achieve Better Performance

Popis výsledku anglicky

The article presents the results of the research performed in 2014 at a medium size Czech company. Research is focused on the issues of how companies' management and the rest of employees are trying to solve the problems with the emphasis on re-using of existing solutions and knowledge transferring. The research shows that despite the company's policy to prefer the use of software tools to gather, store and search for already existing knowledge, information and data, some employees would rather contact co-workers. There is a strong negative correlation between position inside the social network of the company, the number of searches for information and the use of the software by these employees. Conducted interviews show that these employees, who prefer human interaction over the knowledge system, often find better solutions than those stored inside the system. The best results are achieved by those who combine knowledge system as the initial source and based on their satisfaction with offered solution they contact the others. On the other hand, the employees who only use the system are often able to find suitable solution, but also not the optimal one.

Druh

D - Stať ve sborníku

CEP obor

IN - Informatika

OECD FORD obor

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Projekt

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Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2016

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

IDIMT-2016 Information Technology, Society and Economy Strategic Cross-Influences

ISBN

978-3-99033-869-8

ISSN

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e-ISSN

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Počet stran výsledku

8

Strana od-do

189-196

Název nakladatele

TRAUNER Druck GmbH &amp; Co KG

Místo vydání

Linz

Místo konání akce

Poděbrady, Česká republika

Datum konání akce

7. 9. 2016

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

000387756100022