Quality Assessment of Selected Restaurant Services Using the Mystery Shopping Method: Case Study of Portugal

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F46747885%3A24310%2F20%3A00008147" target="_blank" >RIV/46747885:24310/20:00008147 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/71226401:_____/20:N0100440

Výsledek na webu

<a href="http://www.magnanimitas.cz/ad-alta-journal-of-interdisciplinary-research-2" target="_blank" >http://www.magnanimitas.cz/ad-alta-journal-of-interdisciplinary-research-2</a>

DOI - Digital Object Identifier

—

Jazyk výsledku

angličtina

Název v původním jazyce

Quality Assessment of Selected Restaurant Services Using the Mystery Shopping Method: Case Study of Portugal

Popis výsledku v původním jazyce

At present, the market development of accommodation facilities and restaurants accompanied by the growth requirements of the guests focus on the quality and structure of additional services. The paper pays attention to the quality of tourism services as an essential criterion for travel decision. The paper also focuses on tourism in two regions of Portugal and offers tourism overview in selected districts. The paper aimed to evaluate the quality of hospitality services in selected regions during the low season. The research evaluation categories were: place and important visible information, atmosphere and cleanliness, menu, order process, payment process, staff – delivery person. The research was realized in the Metropolitan Area of Lisbon and Central Portugal in October 2019 and used mystery shopping as a research method. We also used the analysis method (the Correspondence analysis), mathematical and statistical methods. For the evaluation of the results, Statistica 13 EN Program was used.

Název v anglickém jazyce

Quality Assessment of Selected Restaurant Services Using the Mystery Shopping Method: Case Study of Portugal

Popis výsledku anglicky

At present, the market development of accommodation facilities and restaurants accompanied by the growth requirements of the guests focus on the quality and structure of additional services. The paper pays attention to the quality of tourism services as an essential criterion for travel decision. The paper also focuses on tourism in two regions of Portugal and offers tourism overview in selected districts. The paper aimed to evaluate the quality of hospitality services in selected regions during the low season. The research evaluation categories were: place and important visible information, atmosphere and cleanliness, menu, order process, payment process, staff – delivery person. The research was realized in the Metropolitan Area of Lisbon and Central Portugal in October 2019 and used mystery shopping as a research method. We also used the analysis method (the Correspondence analysis), mathematical and statistical methods. For the evaluation of the results, Statistica 13 EN Program was used.

Druh

J_ost - Ostatní články v recenzovaných periodicích

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2020

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Ad Alta: Journal of Interdisciplinary Research

ISSN

1804-7890

e-ISSN

—

Svazek periodika

10

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

7

Strana od-do

298-304

Kód UT WoS článku

—

EID výsledku v databázi Scopus

—