The impact of sustainable practices on competitiveness in the hospitality industry

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F46747885%3A24310%2F25%3A00014028" target="_blank" >RIV/46747885:24310/25:00014028 - isvavai.cz</a>

Výsledek na webu

<a href="https://doi.org/10.5937/menhottur2500016V" target="_blank" >https://doi.org/10.5937/menhottur2500016V</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.5937/menhottur2500016V" target="_blank" >10.5937/menhottur2500016V</a>

Jazyk výsledku

angličtina

Název v původním jazyce

The impact of sustainable practices on competitiveness in the hospitality industry

Popis výsledku v původním jazyce

Purpose - This study investigates the impact of sustainability practices on the competitiveness of hospitality establishments in the Czech Republic, measured through customer ratings. Methodology - Data were collected from 429 accommodation facilities using stratified random sampling. The sample included hotels, guesthouses, and apartments. Chi-square tests examined relationships between categorical variables, and one-way ANOVA assessed differences in means across groups. Regression analysis was then employed to evaluate the influence of sustainability on customer ratings, with multiple Findings - Overall sustainability levels did not significantly differ between facility types, though certain practices varied by operational characteristics. Underused practices - such as electric car charging stations and the use of 100% renewable electricity - represent potential for improvement. A weak but positive correlation was found between overall sustainability and customer ratings, with waste management practices showing the strongest association. Implications - This study shows that sustainability contributes modestly but positively to customer satisfaction, extending previous research by including a broader range of lodging facilities. Hospitality managers should focus on high-impact practices, particularly in waste management, to enhance the guest experience. Sustainability should be seen as a complementary element of service quality, supporting environmental goals and competitiveness.

Název v anglickém jazyce

The impact of sustainable practices on competitiveness in the hospitality industry

Popis výsledku anglicky

Purpose - This study investigates the impact of sustainability practices on the competitiveness of hospitality establishments in the Czech Republic, measured through customer ratings. Methodology - Data were collected from 429 accommodation facilities using stratified random sampling. The sample included hotels, guesthouses, and apartments. Chi-square tests examined relationships between categorical variables, and one-way ANOVA assessed differences in means across groups. Regression analysis was then employed to evaluate the influence of sustainability on customer ratings, with multiple Findings - Overall sustainability levels did not significantly differ between facility types, though certain practices varied by operational characteristics. Underused practices - such as electric car charging stations and the use of 100% renewable electricity - represent potential for improvement. A weak but positive correlation was found between overall sustainability and customer ratings, with waste management practices showing the strongest association. Implications - This study shows that sustainability contributes modestly but positively to customer satisfaction, extending previous research by including a broader range of lodging facilities. Hospitality managers should focus on high-impact practices, particularly in waste management, to enhance the guest experience. Sustainability should be seen as a complementary element of service quality, supporting environmental goals and competitiveness.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

50901 - Other social sciences

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2025

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

MENADZMENT U HOTELIJERSTVU I TURIZMU>

ISSN

2620-0279

e-ISSN

—

Svazek periodika

—

Číslo periodika v rámci svazku

11

Stát vydavatele periodika

RS - Srbská republika

Počet stran výsledku

19

Strana od-do

—

Kód UT WoS článku

001616152800001

EID výsledku v databázi Scopus

—