Human Resources and their Influence on Hotel Performance in the Czech Republic

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F47813059%3A19240%2F19%3AA0000832" target="_blank" >RIV/47813059:19240/19:A0000832 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Human Resources and their Influence on Hotel Performance in the Czech Republic

Popis výsledku v původním jazyce

Work performance management is a continuous process comprising goal setting, feedback and evaluation with consequent rewarding based on performance. Therefore, it can be perceived as a system of mutually interconnected activities and processes that are approached as a single whole. A questionnaire survey was carried out in 2013 to find out whether and to what extent the process of work performance management is used in the hotel industry in the Czech Republic, how the employees view the process and what possible modifications they would welcome. The results revealed that most employees would appreciate revenue participation, sales-motivation competitions and up-selling opportunities as a part of reward. Based on the mix design method, it was concluded that to maintain a 23 per cent performance growth, the factors should be implemented in a ratio of 35 per cent revenue participation to 65 per cent sales-motivation competition. When implementing the process of work performance management, it is necessary to proceed in steps, continuously and with respect to particular objectives as well as to keep in mind the environment specification factor.

Název v anglickém jazyce

Human Resources and their Influence on Hotel Performance in the Czech Republic

Popis výsledku anglicky

Work performance management is a continuous process comprising goal setting, feedback and evaluation with consequent rewarding based on performance. Therefore, it can be perceived as a system of mutually interconnected activities and processes that are approached as a single whole. A questionnaire survey was carried out in 2013 to find out whether and to what extent the process of work performance management is used in the hotel industry in the Czech Republic, how the employees view the process and what possible modifications they would welcome. The results revealed that most employees would appreciate revenue participation, sales-motivation competitions and up-selling opportunities as a part of reward. Based on the mix design method, it was concluded that to maintain a 23 per cent performance growth, the factors should be implemented in a ratio of 35 per cent revenue participation to 65 per cent sales-motivation competition. When implementing the process of work performance management, it is necessary to proceed in steps, continuously and with respect to particular objectives as well as to keep in mind the environment specification factor.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Rok uplatnění

2019

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

11th International Conference Proceedings - Hospitality, Tourism and Education

ISBN

9788087411872

ISSN

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e-ISSN

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Počet stran výsledku

141

Strana od-do

74-87

Název nakladatele

Vysoká škola hotelová v Praze

Místo vydání

Praha

Místo konání akce

Praha

Datum konání akce

1. 1. 2019

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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