What matters while assessing quality of social services? Stakeholders' perspective in Czechia

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18440%2F21%3A50018142" target="_blank" >RIV/62690094:18440/21:50018142 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/49777513:23420/21:43962508

Výsledek na webu

<a href="https://www.tandfonline.com/doi/full/10.1080/13691457.2021.1934411" target="_blank" >https://www.tandfonline.com/doi/full/10.1080/13691457.2021.1934411</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1080/13691457.2021.1934411" target="_blank" >10.1080/13691457.2021.1934411</a>

Jazyk výsledku

angličtina

Název v původním jazyce

What matters while assessing quality of social services? Stakeholders' perspective in Czechia

Popis výsledku v původním jazyce

Quality of public services including social services is an issue frequentlydiscussed by policy makers, service providers, and by those who representservice users. The aim of this study was to explore how stakeholdersperceive quality of social services, with a particular focus on (1) what didparticipants rate as important; (2) what is the relative importance of eachdomain and how does that differ across stakeholder groups and (3) doesimportance vary by participant characteristics. A specially designedquestionnaire was completed by 217 service providers, by 249 publicadministration representatives and 205 service users of residential careand in-home support. The subjective quality of life of service users wasrated as the most important indicator of service quality by all threestakeholder groups. Particularly important were items that related to thenature of the relationships and interactions between staffand serviceusers. There were some differences between stakeholder groups and alsoby respondent characteristics–public administration respondents, olderservice users and providers of residential care were more likely to ratehealth care as more important than other respondents. Implications forhow quality is measured are discussed

Název v anglickém jazyce

What matters while assessing quality of social services? Stakeholders' perspective in Czechia

Popis výsledku anglicky

Quality of public services including social services is an issue frequentlydiscussed by policy makers, service providers, and by those who representservice users. The aim of this study was to explore how stakeholdersperceive quality of social services, with a particular focus on (1) what didparticipants rate as important; (2) what is the relative importance of eachdomain and how does that differ across stakeholder groups and (3) doesimportance vary by participant characteristics. A specially designedquestionnaire was completed by 217 service providers, by 249 publicadministration representatives and 205 service users of residential careand in-home support. The subjective quality of life of service users wasrated as the most important indicator of service quality by all threestakeholder groups. Particularly important were items that related to thenature of the relationships and interactions between staffand serviceusers. There were some differences between stakeholder groups and alsoby respondent characteristics–public administration respondents, olderservice users and providers of residential care were more likely to ratehealth care as more important than other respondents. Implications forhow quality is measured are discussed

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

50403 - Social topics (Women´s and gender studies; Social issues; Family studies; Social work)

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2021

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

European journal of social work

ISSN

1369-1457

e-ISSN

—

Svazek periodika

24

Číslo periodika v rámci svazku

5

Stát vydavatele periodika

GB - Spojené království Velké Británie a Severního Irska

Počet stran výsledku

20

Strana od-do

864-883

Kód UT WoS článku

000658207300001

EID výsledku v databázi Scopus

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