Measuring Chatbot Effectiveness
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F21%3A50018281" target="_blank" >RIV/62690094:18450/21:50018281 - isvavai.cz</a>
Výsledek na webu
<a href="https://uni.uhk.cz/hed/site/assets/files/1077/proceedings_2021_1.pdf" target="_blank" >https://uni.uhk.cz/hed/site/assets/files/1077/proceedings_2021_1.pdf</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.36689/uhk/hed/2021-01-058" target="_blank" >10.36689/uhk/hed/2021-01-058</a>
Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
Measuring Chatbot Effectiveness
Popis výsledku v původním jazyce
The paper deals with a technology called chat robot. Chatbot is one of the Fourth Industrial Revolution trends, and so far, there is no commonly used approach that has proven to measure its effectiveness. The aim of this paper is to delve deeper into this issue, describe the current state, and further analyse possible known alternatives for measuring the chatbot effectiveness and identify a suitable approach according to selected criteria. The translated paper's main aim is to select a suitable tool for measuring the effectiveness of chatbot. A literature search was carried out within the paper's elaboration, quantitative and qualitative research was gradually used to select a suitable tool for measuring the effectiveness of the chatbot, while specific data collection techniques are a document study, questionnaire survey in the form of pairwise comparison, where output is an expert opinion and semi-structured interview. Furthermore, a multi-criteria analysis is performed in the Expert Choice 2000 decision support tool. User friendliness, Information ability and equipment, Language level and equipment, Humanity, Business aspect were chosen as the most important criteria. The 2018 approach by the Croatian author D. Peras was chosen to carry out an analysis of approaches to measuring chatbot effectiveness.
Název v anglickém jazyce
Measuring Chatbot Effectiveness
Popis výsledku anglicky
The paper deals with a technology called chat robot. Chatbot is one of the Fourth Industrial Revolution trends, and so far, there is no commonly used approach that has proven to measure its effectiveness. The aim of this paper is to delve deeper into this issue, describe the current state, and further analyse possible known alternatives for measuring the chatbot effectiveness and identify a suitable approach according to selected criteria. The translated paper's main aim is to select a suitable tool for measuring the effectiveness of chatbot. A literature search was carried out within the paper's elaboration, quantitative and qualitative research was gradually used to select a suitable tool for measuring the effectiveness of the chatbot, while specific data collection techniques are a document study, questionnaire survey in the form of pairwise comparison, where output is an expert opinion and semi-structured interview. Furthermore, a multi-criteria analysis is performed in the Expert Choice 2000 decision support tool. User friendliness, Information ability and equipment, Language level and equipment, Humanity, Business aspect were chosen as the most important criteria. The 2018 approach by the Croatian author D. Peras was chosen to carry out an analysis of approaches to measuring chatbot effectiveness.
Klasifikace
Druh
D - Stať ve sborníku
CEP obor
—
OECD FORD obor
50204 - Business and management
Návaznosti výsledku
Projekt
—
Návaznosti
S - Specificky vyzkum na vysokych skolach
Ostatní
Rok uplatnění
2021
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název statě ve sborníku
HRADEC ECONOMIC DAYS, VOL 11(1)
ISBN
978-80-7435-822-7
ISSN
2464-6059
e-ISSN
2464-6067
Počet stran výsledku
10
Strana od-do
589-598
Název nakladatele
University of Hradec Králové
Místo vydání
Hradec Kralove
Místo konání akce
Hradec Kralove
Datum konání akce
25. 3. 2021
Typ akce podle státní příslušnosti
WRD - Celosvětová akce
Kód UT WoS článku
000670596900058