Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F24%3A50021446" target="_blank" >RIV/62690094:18450/24:50021446 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/00216224:14560/24:00135917

Výsledek na webu

<a href="https://www.emerald.com/insight/content/doi/10.1108/JHTT-10-2023-0307/full/html" target="_blank" >https://www.emerald.com/insight/content/doi/10.1108/JHTT-10-2023-0307/full/html</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1108/JHTT-10-2023-0307" target="_blank" >10.1108/JHTT-10-2023-0307</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services

Popis výsledku v původním jazyce

Purpose: This study aims to investigate tourists’ intentions to use hotel service robots with a focus on safety and hygiene. It examines the impact of perceived safety, health awareness and service assurance on consumer engagement and robot usage. Design/methodology/approach: Survey data from 275 participants with experience in robotic service were analyzed using structural equation modeling (SEM). The study used purposive sampling and collected data via the Prolific platform, using SEM and SmartPLS Ver. 3.0 for analysis. Findings: Results indicate customers prioritize safety and hygiene, valuing effective service responses and cleanliness. Perceived robotic safety and service assurance positively influence personal engagement, with a preference for service robots among female guests. Research limitations/implications: While emphasizing the importance of safety and service assurance in hotel robotics, the study acknowledges limitations in personalization and conclusive use of service robots. Originality/value: This research contributes to understanding the role of perceived safety in service robot usage, highlighting the significance of user trust and comfort in human–robot interactions. It also explores the novel connection between service assurance and service robots, offering insights into robotic performance reliability in user-centric contexts. © 2024, Emerald Publishing Limited.

Název v anglickém jazyce

Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services

Popis výsledku anglicky

Purpose: This study aims to investigate tourists’ intentions to use hotel service robots with a focus on safety and hygiene. It examines the impact of perceived safety, health awareness and service assurance on consumer engagement and robot usage. Design/methodology/approach: Survey data from 275 participants with experience in robotic service were analyzed using structural equation modeling (SEM). The study used purposive sampling and collected data via the Prolific platform, using SEM and SmartPLS Ver. 3.0 for analysis. Findings: Results indicate customers prioritize safety and hygiene, valuing effective service responses and cleanliness. Perceived robotic safety and service assurance positively influence personal engagement, with a preference for service robots among female guests. Research limitations/implications: While emphasizing the importance of safety and service assurance in hotel robotics, the study acknowledges limitations in personalization and conclusive use of service robots. Originality/value: This research contributes to understanding the role of perceived safety in service robot usage, highlighting the significance of user trust and comfort in human–robot interactions. It also explores the novel connection between service assurance and service robots, offering insights into robotic performance reliability in user-centric contexts. © 2024, Emerald Publishing Limited.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2024

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Journal of Hospitality and Tourism Technology

ISSN

1757-9880

e-ISSN

1757-9899

Svazek periodika

15

Číslo periodika v rámci svazku

5

Stát vydavatele periodika

GB - Spojené království Velké Británie a Severního Irska

Počet stran výsledku

17

Strana od-do

808-824

Kód UT WoS článku

001200753500001

EID výsledku v databázi Scopus

2-s2.0-85190376896