Effectiveness measurement for cleaning services

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F75081431%3A_____%2F24%3A00002902" target="_blank" >RIV/75081431:_____/24:00002902 - isvavai.cz</a>

Výsledek na webu

<a href="https://littera-scripta.com/wp-content/uploads/2025/02/LS-1_2024_05-Chytilova-Palmova.pdf" target="_blank" >https://littera-scripta.com/wp-content/uploads/2025/02/LS-1_2024_05-Chytilova-Palmova.pdf</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Effectiveness measurement for cleaning services

Popis výsledku v původním jazyce

Aims: The main aim of the paper is to identify qualitative differences in the perception of cleaning service quality from the perspective of the provider, customer and user (guest) in the hotel industry. Methods: structured interviews with the service provider, customer (representative of a hotel resort in the South Bohemia region) were used for data collection. Furthermore, data from Booking, Trivago, Tripadvisor, Google platforms on the evaluation of cleaning services by guests of the hotel resort were used. The expolatory case study method was used to process the data. A one-factor ANOVA was used to statistically evaluate the association between the perceived level of cleaning quality by guests and the overall value of their stay at the resort. Main findings: The key result is the identification of the link between the perception of the quality of cleaning services in a hotel resort from the perspective of the service provider (cleaning company), the customer (hotel resort) and the user (guest of the hotel resort). Limits of work: The results are valid for resorts and only for assessing the quality of cleaning services.

Název v anglickém jazyce

Effectiveness measurement for cleaning services

Popis výsledku anglicky

Aims: The main aim of the paper is to identify qualitative differences in the perception of cleaning service quality from the perspective of the provider, customer and user (guest) in the hotel industry. Methods: structured interviews with the service provider, customer (representative of a hotel resort in the South Bohemia region) were used for data collection. Furthermore, data from Booking, Trivago, Tripadvisor, Google platforms on the evaluation of cleaning services by guests of the hotel resort were used. The expolatory case study method was used to process the data. A one-factor ANOVA was used to statistically evaluate the association between the perceived level of cleaning quality by guests and the overall value of their stay at the resort. Main findings: The key result is the identification of the link between the perception of the quality of cleaning services in a hotel resort from the perspective of the service provider (cleaning company), the customer (hotel resort) and the user (guest of the hotel resort). Limits of work: The results are valid for resorts and only for assessing the quality of cleaning services.

Druh

J_ost - Ostatní články v recenzovaných periodicích

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

V - Vyzkumna aktivita podporovana z jinych verejnych zdroju

Rok uplatnění

2024

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Littera Scripta

ISSN

1805-9112

e-ISSN

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Svazek periodika

17

Číslo periodika v rámci svazku

1

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

13

Strana od-do

61-73

Kód UT WoS článku

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EID výsledku v databázi Scopus

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