Requirements and prerequisites for an integrated passenger information system

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21260%2F16%3A00306725" target="_blank" >RIV/68407700:21260/16:00306725 - isvavai.cz</a>

Výsledek na webu

<a href="http://ytec2016.fd.cvut.cz/cz/download/Michl-Zdenek-Paper.pdf" target="_blank" >http://ytec2016.fd.cvut.cz/cz/download/Michl-Zdenek-Paper.pdf</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Requirements and prerequisites for an integrated passenger information system

Popis výsledku v původním jazyce

Passenger information systems in the modern concept of transport as a service play key role in creating the passengers feeling about the service. Passengers accustomed to smart telematics services in all branches of service expect that especially in the highly structured, managed and monitored public transport the information system will provide just the information needed and just in the time needed. However, for several reasons these expectations are not met with today's realities. This article aims to describe the requirements and prerequisites for information systems in public transport from the perspective of the transportation service provided rather than from the traditional technically descriptive point of view. Interaction with the passenger carrier at the stage before and after the journey is very different depending on the product used (reservation conditions, tariffs, local laws and regulations etc.) and is rather subject to the carrier's business strategy. This article focuses therefore particularly on information provided just before and during the own journey on the station / terminal, on the vehicles and during the journey itself, guiding the passenger as a customer through the rather complicated and mostly unstaffed system whether using radio systems, visual boards, providing real-time applications and open data or using direct messaging. And this not only during normal operation, but especially during service disturbance.

Název v anglickém jazyce

Requirements and prerequisites for an integrated passenger information system

Popis výsledku anglicky

Passenger information systems in the modern concept of transport as a service play key role in creating the passengers feeling about the service. Passengers accustomed to smart telematics services in all branches of service expect that especially in the highly structured, managed and monitored public transport the information system will provide just the information needed and just in the time needed. However, for several reasons these expectations are not met with today's realities. This article aims to describe the requirements and prerequisites for information systems in public transport from the perspective of the transportation service provided rather than from the traditional technically descriptive point of view. Interaction with the passenger carrier at the stage before and after the journey is very different depending on the product used (reservation conditions, tariffs, local laws and regulations etc.) and is rather subject to the carrier's business strategy. This article focuses therefore particularly on information provided just before and during the own journey on the station / terminal, on the vehicles and during the journey itself, guiding the passenger as a customer through the rather complicated and mostly unstaffed system whether using radio systems, visual boards, providing real-time applications and open data or using direct messaging. And this not only during normal operation, but especially during service disturbance.

Druh

D - Stať ve sborníku

CEP obor

JO - Pozemní dopravní systémy a zařízení

OECD FORD obor

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Projekt

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Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2016

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Sborník příspěvků konference Young Transportation Engineers Conference 2016

ISBN

978-80-01-06016-2

ISSN

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e-ISSN

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Počet stran výsledku

5

Strana od-do

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Název nakladatele

České vysoké učení technické v Praze

Místo vydání

Praha

Místo konání akce

Praha

Datum konání akce

6. 10. 2016

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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