Why Do(n't) You Trust Us? Highlighting the Importance of Trust and Transparency for Designing B2B Platforms in Electronics Manufacturing

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21460%2F25%3A00384706" target="_blank" >RIV/68407700:21460/25:00384706 - isvavai.cz</a>

Výsledek na webu

<a href="https://link.springer.com/chapter/10.1007/978-3-031-82633-7_12" target="_blank" >https://link.springer.com/chapter/10.1007/978-3-031-82633-7_12</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1007/978-3-031-82633-7_12" target="_blank" >10.1007/978-3-031-82633-7_12</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Why Do(n't) You Trust Us? Highlighting the Importance of Trust and Transparency for Designing B2B Platforms in Electronics Manufacturing

Popis výsledku v původním jazyce

As online platforms have become increasingly important in the last decade, it also makes sense to conduct B2B (Business to Business) operations on online platforms. This paper deals with the aspects of trust and transparency in a B2B context, specifically in the development (and operation) of a platform where microelectronics manufacturers are connected with customers who want to produce a certain (part of a) product and find the best company to do so. The methods used were workshops with different stakeholder groups and expert reviews of the user interfaces of the platform under development. Our findings include that transparency and the power/freedom to do and undo actions within such a platform are essential for potential users as well as the care for their intellectual property. Additionally, we identified pitfalls in the current design which could reduce trust, e.g., as in our context, inconsistency regarding error messages.

Název v anglickém jazyce

Why Do(n't) You Trust Us? Highlighting the Importance of Trust and Transparency for Designing B2B Platforms in Electronics Manufacturing

Popis výsledku anglicky

As online platforms have become increasingly important in the last decade, it also makes sense to conduct B2B (Business to Business) operations on online platforms. This paper deals with the aspects of trust and transparency in a B2B context, specifically in the development (and operation) of a platform where microelectronics manufacturers are connected with customers who want to produce a certain (part of a) product and find the best company to do so. The methods used were workshops with different stakeholder groups and expert reviews of the user interfaces of the platform under development. Our findings include that transparency and the power/freedom to do and undo actions within such a platform are essential for potential users as well as the care for their intellectual property. Additionally, we identified pitfalls in the current design which could reduce trust, e.g., as in our context, inconsistency regarding error messages.

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

20601 - Medical engineering

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2025

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Computer-Human Interaction Research and Applications: 8th International Conference, CHIRA 2024 Porto, Portugal, November 21–22, 2024 Proceedings, Part I

ISBN

978-3-031-82632-0

ISSN

1865-0929

e-ISSN

1865-0937

Počet stran výsledku

16

Strana od-do

177-192

Název nakladatele

Springer Nature

Místo vydání

—

Místo konání akce

Porto

Datum konání akce

21. 11. 2024

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

001473066800012