Mystery shopping jako nástroj marketingového výzkumu
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F07%3A63506345" target="_blank" >RIV/70883521:28120/07:63506345 - isvavai.cz</a>
Výsledek na webu
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DOI - Digital Object Identifier
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Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
Mystery Shopping as an Instrument of Marketing Research
Popis výsledku v původním jazyce
The paper deals with a research method called mystery shopping. Mystery shopping is a research method that is based on the principle of so-called secret shopping. During the research there is observed the seller's behaviour and also the time spent waiting, comprehensibility, form and the realization of the offer, interior, atmosphere, visage and the neatness of seller and other features which can influence the success of selling process. Within the first part of our paper is characterized the definitionof mystery coaching and mystery shopping, mystery shopping process and individual stages of realization of mystery shopping. Separate chapter contains the control sheet as the basic document for both purchaser and provider of mystery shopping. The second part presented advantages and disadvantages and limitations of mystery shopping and the situation of mystery shopping agencies in the Czech Republic.
Název v anglickém jazyce
Mystery Shopping as an Instrument of Marketing Research
Popis výsledku anglicky
The paper deals with a research method called mystery shopping. Mystery shopping is a research method that is based on the principle of so-called secret shopping. During the research there is observed the seller's behaviour and also the time spent waiting, comprehensibility, form and the realization of the offer, interior, atmosphere, visage and the neatness of seller and other features which can influence the success of selling process. Within the first part of our paper is characterized the definitionof mystery coaching and mystery shopping, mystery shopping process and individual stages of realization of mystery shopping. Separate chapter contains the control sheet as the basic document for both purchaser and provider of mystery shopping. The second part presented advantages and disadvantages and limitations of mystery shopping and the situation of mystery shopping agencies in the Czech Republic.
Klasifikace
Druh
J<sub>x</sub> - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)
CEP obor
AH - Ekonomie
OECD FORD obor
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Návaznosti výsledku
Projekt
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Návaznosti
Z - Vyzkumny zamer (s odkazem do CEZ)
Ostatní
Rok uplatnění
2007
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název periodika
E+M. Ekonomie a Management
ISSN
1212-3609
e-ISSN
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Svazek periodika
10.
Číslo periodika v rámci svazku
1
Stát vydavatele periodika
CZ - Česká republika
Počet stran výsledku
6
Strana od-do
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Kód UT WoS článku
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EID výsledku v databázi Scopus
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