Competences in the Quality Management System Evaluation Based on the Most Worldwide Used Key Performance Indicators
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F19%3A63520961" target="_blank" >RIV/70883521:28120/19:63520961 - isvavai.cz</a>
Výsledek na webu
<a href="https://www.srac.ro/calitatea/en/arhiva/2019/QAS_Vol.20_No.169_Apr.2019.pdf" target="_blank" >https://www.srac.ro/calitatea/en/arhiva/2019/QAS_Vol.20_No.169_Apr.2019.pdf</a>
DOI - Digital Object Identifier
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Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
Competences in the Quality Management System Evaluation Based on the Most Worldwide Used Key Performance Indicators
Popis výsledku v původním jazyce
This paper explains the principles of integrating two areas considered necessary to maintain a sustainable business performance. The first area focuses on a quality management system. This system is also based on various conceptions to measure and assess business performance. A key performance indicator is the important element in every quality management system within a business. We also present the Z-MESOT method, which is applied to define consistency of these indicators in practice. The second area necessary for a sustainable business performance is in defining a competency-based model and competences related to measurement and evaluation of performance which have been extracted from other general competences. The goal of this paper is to identify the most worldwide used group of indicators in manufacturing area, to identify responsibility and authority of the measuring and evaluating quality management system, and to create an illustrative competency-based model of quality management system within a business. This paper presents findings from qualitative research to eliminate the risks of the Z-MESOT matrix that was transposed into the questionnaire. The questionnaire, as well as structured interviews, helped identify differences in responsibility attributes of the Z-MESOT matrix in regards to the size of the businesses researched.
Název v anglickém jazyce
Competences in the Quality Management System Evaluation Based on the Most Worldwide Used Key Performance Indicators
Popis výsledku anglicky
This paper explains the principles of integrating two areas considered necessary to maintain a sustainable business performance. The first area focuses on a quality management system. This system is also based on various conceptions to measure and assess business performance. A key performance indicator is the important element in every quality management system within a business. We also present the Z-MESOT method, which is applied to define consistency of these indicators in practice. The second area necessary for a sustainable business performance is in defining a competency-based model and competences related to measurement and evaluation of performance which have been extracted from other general competences. The goal of this paper is to identify the most worldwide used group of indicators in manufacturing area, to identify responsibility and authority of the measuring and evaluating quality management system, and to create an illustrative competency-based model of quality management system within a business. This paper presents findings from qualitative research to eliminate the risks of the Z-MESOT matrix that was transposed into the questionnaire. The questionnaire, as well as structured interviews, helped identify differences in responsibility attributes of the Z-MESOT matrix in regards to the size of the businesses researched.
Klasifikace
Druh
J<sub>SC</sub> - Článek v periodiku v databázi SCOPUS
CEP obor
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OECD FORD obor
50204 - Business and management
Návaznosti výsledku
Projekt
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Návaznosti
V - Vyzkumna aktivita podporovana z jinych verejnych zdroju
Ostatní
Rok uplatnění
2019
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název periodika
Quality - Access to Success
ISSN
1582-2559
e-ISSN
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Svazek periodika
20
Číslo periodika v rámci svazku
169
Stát vydavatele periodika
RO - Rumunsko
Počet stran výsledku
13
Strana od-do
29-41
Kód UT WoS článku
000459203500005
EID výsledku v databázi Scopus
2-s2.0-85061980511