Quality Management of the Tourist Destination in the Context of Visitors? Satisfaction
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14310%2F14%3A00076480" target="_blank" >RIV/00216224:14310/14:00076480 - isvavai.cz</a>
Nalezeny alternativní kódy
RIV/62156489:43110/14:00232281
Výsledek na webu
<a href="http://www.sciencedirect.com/science/article/pii/S2212567114003980#" target="_blank" >http://www.sciencedirect.com/science/article/pii/S2212567114003980#</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1016/S2212-5671(14)00398-0" target="_blank" >10.1016/S2212-5671(14)00398-0</a>
Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
Quality Management of the Tourist Destination in the Context of Visitors? Satisfaction
Popis výsledku v původním jazyce
The specificity of a tourist destination brings the necessity to apply integrated quality management that also includes evaluating the satisfaction of visitors to a destination with the key quality factors. The article deals with the determination of themost important factors which have the highest impact on the total satisfaction of visitors and the relations between the evaluation of particular factors, the overall visitorś satisfaction and their expectations. The data was obtained by means of a primary research enacted in the Czech Republic in the tourist destination of Brno and its surroundings. The method of regression analysis was used. As a result, the factors most influencing the overall visitorś satisfaction were identified; at the same timeit was confirmed that the overall satisfaction of visitors is higher than the evaluation of individual quality factors which are influenced by expectations.
Název v anglickém jazyce
Quality Management of the Tourist Destination in the Context of Visitors? Satisfaction
Popis výsledku anglicky
The specificity of a tourist destination brings the necessity to apply integrated quality management that also includes evaluating the satisfaction of visitors to a destination with the key quality factors. The article deals with the determination of themost important factors which have the highest impact on the total satisfaction of visitors and the relations between the evaluation of particular factors, the overall visitorś satisfaction and their expectations. The data was obtained by means of a primary research enacted in the Czech Republic in the tourist destination of Brno and its surroundings. The method of regression analysis was used. As a result, the factors most influencing the overall visitorś satisfaction were identified; at the same timeit was confirmed that the overall satisfaction of visitors is higher than the evaluation of individual quality factors which are influenced by expectations.
Klasifikace
Druh
D - Stať ve sborníku
CEP obor
DE - Zemský magnetismus, geodesie, geografie
OECD FORD obor
—
Návaznosti výsledku
Projekt
—
Návaznosti
S - Specificky vyzkum na vysokych skolach
Ostatní
Rok uplatnění
2014
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název statě ve sborníku
17TH INTERNATIONAL CONFERENCE ENTERPRISE AND COMPETITIVE ENVIRONMENT 2014
ISBN
—
ISSN
2212-5671
e-ISSN
—
Počet stran výsledku
7
Strana od-do
718-724
Název nakladatele
ELSEVIER
Místo vydání
Amsterdam
Místo konání akce
Brno
Datum konání akce
1. 1. 2014
Typ akce podle státní příslušnosti
WRD - Celosvětová akce
Kód UT WoS článku
000345439100085