Požadavky na rozvoje pracovníků s ohledem na CRM.

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F06%3A00004325" target="_blank" >RIV/00216275:25310/06:00004325 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

CRM and Requirements for Personnel Development

Popis výsledku v původním jazyce

The aim of the paper is to point out the requirements and possibilities of staff development considering CRM. For successful CRM implementation is important besides emphasis on knowledge, skills and experience of staff not to omit also the nature of relationships characteristic for company, ways of organization of work, procedures, practices and processes which manage workflow, knowledge and relationships with clients and with other members of a net. The basic attributes of work force in the CRM contextare: uncompromising concentration on customer's needs, competitivity and will to win recognition, decisiveness, skill to quickly react to changes of environment, skill to improvise, the ability of a team work and the ability to lead a team, managers' skill to create working nets of relationships and contacts and also will and ability of continuous education and self education. Education process gains international character becomes a lifelong process and the meaning of business educatio

Název v anglickém jazyce

CRM and Requirements for Personnel Development

Popis výsledku anglicky

The aim of the paper is to point out the requirements and possibilities of staff development considering CRM. For successful CRM implementation is important besides emphasis on knowledge, skills and experience of staff not to omit also the nature of relationships characteristic for company, ways of organization of work, procedures, practices and processes which manage workflow, knowledge and relationships with clients and with other members of a net. The basic attributes of work force in the CRM contextare: uncompromising concentration on customer's needs, competitivity and will to win recognition, decisiveness, skill to quickly react to changes of environment, skill to improvise, the ability of a team work and the ability to lead a team, managers' skill to create working nets of relationships and contacts and also will and ability of continuous education and self education. Education process gains international character becomes a lifelong process and the meaning of business educatio

Druh

D - Stať ve sborníku

CEP obor

AH - Ekonomie

OECD FORD obor

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Projekt

<a href="/cs/project/GA402%2F06%2F0577" target="_blank" >GA402/06/0577: Zvyšování výkonnosti podniků prostřednictvím diferencovaného řízení vztahů se zákazníky na bázi jejich aktuální a potenciální hodnoty pro podnik</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2006

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Scientifics proceedings from International Scientific Conference "Business Development Possibilities in the New European Area

ISBN

9986-19-938-7

ISSN

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e-ISSN

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Počet stran výsledku

8

Strana od-do

570-577

Název nakladatele

Vilnius University

Místo vydání

Vilnius

Místo konání akce

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Datum konání akce

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Typ akce podle státní příslušnosti

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Kód UT WoS článku

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