The Company Performance from the Point of View of the Customers in the Context of the Company Performance

Kód výsledku v IS VaVaI

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Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

The Company Performance from the Point of View of the Customers in the Context of the Company Performance

Popis výsledku v původním jazyce

The current changes in the market environment have a significant influence on the companies' behaviour. That is why performance management on the basis of an analysis of financial results is no longer sufficient. The present approaches put stress on a complex, strategic concept of performance, whose typical feature is not only that they are results oriented, but also that they are process oriented. They require investigating the future success and risk factors and their mutual relations, they emphasizethe necessity of interconnecting individual components of performance and, last but not least, ensuring feedback. That is why monitoring the company performance from the point of view of the customers must be an important part of the performance measurement and management system. This performance monitoring system part provides the company with information about perception of individual components of the value given to the customers, and so it makes it possible for the managers to react

Název v anglickém jazyce

The Company Performance from the Point of View of the Customers in the Context of the Company Performance

Popis výsledku anglicky

The current changes in the market environment have a significant influence on the companies' behaviour. That is why performance management on the basis of an analysis of financial results is no longer sufficient. The present approaches put stress on a complex, strategic concept of performance, whose typical feature is not only that they are results oriented, but also that they are process oriented. They require investigating the future success and risk factors and their mutual relations, they emphasizethe necessity of interconnecting individual components of performance and, last but not least, ensuring feedback. That is why monitoring the company performance from the point of view of the customers must be an important part of the performance measurement and management system. This performance monitoring system part provides the company with information about perception of individual components of the value given to the customers, and so it makes it possible for the managers to react

Druh

D - Stať ve sborníku

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2012

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

CLC 2012 - Congress proceedings

ISBN

978-80-87294-36-9

ISSN

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e-ISSN

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Počet stran výsledku

6

Strana od-do

590-596

Název nakladatele

TANGER, spol. s r.o.

Místo vydání

Ostrava

Místo konání akce

Jeseník

Datum konání akce

7. 11. 2012

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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