A MODEL FOR BUSINESS PERFORMANCE IMPROVEMENT: A CASE OF THE POSTAL COMPANY

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25510%2F20%3A39916045" target="_blank" >RIV/00216275:25510/20:39916045 - isvavai.cz</a>

Výsledek na webu

<a href="https://journals.vgtu.lt/index.php/JBEM/article/view/12193/9813" target="_blank" >https://journals.vgtu.lt/index.php/JBEM/article/view/12193/9813</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.3846/jbem.2020.12193" target="_blank" >10.3846/jbem.2020.12193</a>

Jazyk výsledku

angličtina

Název v původním jazyce

A MODEL FOR BUSINESS PERFORMANCE IMPROVEMENT: A CASE OF THE POSTAL COMPANY

Popis výsledku v původním jazyce

The aim of this paper is to propose a management model which would assess the state of the business and indicate the improvement points, as well as to demonstrate the applicability of the model in a case of the postal company. An A&apos;BA model is proposed which represents a combined application of Analytic Hierarchy Process - AHP method as a multi-criteria decision making tool and theory of business areas. The research consists of two parts. To define the most important influencing factor on business performance, the experts are interviewed. A new concept is proposed and applied in the process of aggregating experts&apos; assessments based on their mapping in a plane. This creates the appropriate surface, and the position of its centroid in relation to the Saaty&apos;s scale defines the final score of pairwise comparison - an indicator of the relationship between two elements that are compared. In the second part, additional experts from the determined area are involved to define an approach for detailed analysis of the most important factor. In this case, the approach included a survey of employees based on the specialized questionnaire. The guidelines for business performance improvement are obtained.

Název v anglickém jazyce

A MODEL FOR BUSINESS PERFORMANCE IMPROVEMENT: A CASE OF THE POSTAL COMPANY

Popis výsledku anglicky

The aim of this paper is to propose a management model which would assess the state of the business and indicate the improvement points, as well as to demonstrate the applicability of the model in a case of the postal company. An A&apos;BA model is proposed which represents a combined application of Analytic Hierarchy Process - AHP method as a multi-criteria decision making tool and theory of business areas. The research consists of two parts. To define the most important influencing factor on business performance, the experts are interviewed. A new concept is proposed and applied in the process of aggregating experts&apos; assessments based on their mapping in a plane. This creates the appropriate surface, and the position of its centroid in relation to the Saaty&apos;s scale defines the final score of pairwise comparison - an indicator of the relationship between two elements that are compared. In the second part, additional experts from the determined area are involved to define an approach for detailed analysis of the most important factor. In this case, the approach included a survey of employees based on the specialized questionnaire. The guidelines for business performance improvement are obtained.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2020

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Journal of Business Economics and Management

ISSN

1611-1699

e-ISSN

—

Svazek periodika

21

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

GB - Spojené království Velké Británie a Severního Irska

Počet stran výsledku

29

Strana od-do

564-592

Kód UT WoS článku

000526073500012

EID výsledku v databázi Scopus

2-s2.0-85084399396