Vše

Co hledáte?

Vše
Projekty
Výsledky výzkumu
Subjekty

Rychlé hledání

  • Projekty podpořené TA ČR
  • Významné projekty
  • Projekty s nejvyšší státní podporou
  • Aktuálně běžící projekty

Chytré vyhledávání

  • Takto najdu konkrétní +slovo
  • Takto z výsledků -slovo zcela vynechám
  • “Takto můžu najít celou frázi”

Customer Solutions Management (CSM) Empirical Model based on European Machine Building Sector Experience

Identifikátory výsledku

  • Kód výsledku v IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F16%3APU121512" target="_blank" >RIV/00216305:26510/16:PU121512 - isvavai.cz</a>

  • Výsledek na webu

    <a href="http://dx.doi.org/10.5755/j01.ee.27.5.14491" target="_blank" >http://dx.doi.org/10.5755/j01.ee.27.5.14491</a>

  • DOI - Digital Object Identifier

    <a href="http://dx.doi.org/10.5755/j01.ee.27.5.14491" target="_blank" >10.5755/j01.ee.27.5.14491</a>

Alternativní jazyky

  • Jazyk výsledku

    angličtina

  • Název v původním jazyce

    Customer Solutions Management (CSM) Empirical Model based on European Machine Building Sector Experience

  • Popis výsledku v původním jazyce

    There can be seen growing demand for customized solution offers prepared by companies on both B-2-B and B-2-C markets. While this approach is well developed in some B-2-B sectors it is not that often in majority of B-2-C markets. Rapid technology development within past years gives more and more possibilities to increase production flexibility in more and more production sectors. This will lead in increasing level of product customization shortly. Purpose of this article is to introduce an empirical model of Customer Solutions Management that has been created based on long term experience in machine building sector within European Union. The experience is documented by qualitative case study research performed in five European companies involved in product supply chain within the machine building sector from component production through distribution to machine building. Selected companies represent range of sizes from large global corporation to micro business. The research was performed in period of years 2012 to 2015 by observations and in-depth interviews with all level managers in all researched companies. Prior to this qualitative research also a research through secondary data in publications was performed to analyze the sector in complexity. The research proves increasing demand for individualized product solutions from customers. Results of the research were used to create empirical model of Customer Solutions Management business approach that can be of inspiration for many companies not only in B-2-B sector but more and more often also in B-2-C.

  • Název v anglickém jazyce

    Customer Solutions Management (CSM) Empirical Model based on European Machine Building Sector Experience

  • Popis výsledku anglicky

    There can be seen growing demand for customized solution offers prepared by companies on both B-2-B and B-2-C markets. While this approach is well developed in some B-2-B sectors it is not that often in majority of B-2-C markets. Rapid technology development within past years gives more and more possibilities to increase production flexibility in more and more production sectors. This will lead in increasing level of product customization shortly. Purpose of this article is to introduce an empirical model of Customer Solutions Management that has been created based on long term experience in machine building sector within European Union. The experience is documented by qualitative case study research performed in five European companies involved in product supply chain within the machine building sector from component production through distribution to machine building. Selected companies represent range of sizes from large global corporation to micro business. The research was performed in period of years 2012 to 2015 by observations and in-depth interviews with all level managers in all researched companies. Prior to this qualitative research also a research through secondary data in publications was performed to analyze the sector in complexity. The research proves increasing demand for individualized product solutions from customers. Results of the research were used to create empirical model of Customer Solutions Management business approach that can be of inspiration for many companies not only in B-2-B sector but more and more often also in B-2-C.

Klasifikace

  • Druh

    J<sub>imp</sub> - Článek v periodiku v databázi Web of Science

  • CEP obor

  • OECD FORD obor

    50201 - Economic Theory

Návaznosti výsledku

  • Projekt

  • Návaznosti

    S - Specificky vyzkum na vysokych skolach

Ostatní

  • Rok uplatnění

    2016

  • Kód důvěrnosti údajů

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Údaje specifické pro druh výsledku

  • Název periodika

    Engineering Economics

  • ISSN

    1392-2785

  • e-ISSN

    2029-5839

  • Svazek periodika

    27

  • Číslo periodika v rámci svazku

    5

  • Stát vydavatele periodika

    LT - Litevská republika

  • Počet stran výsledku

    8

  • Strana od-do

    586-593

  • Kód UT WoS článku

    000391089200010

  • EID výsledku v databázi Scopus

    2-s2.0-85008225389