Current Trends in Area of Satisfaction of Bank Clients in the Czech Republic and Slovakia

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F26138077%3A_____%2F14%3A%230000819" target="_blank" >RIV/26138077:_____/14:#0000819 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/70883521:28120/14:43872070

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Current Trends in Area of Satisfaction of Bank Clients in the Czech Republic and Slovakia

Popis výsledku v původním jazyce

The aim of this article was to examine current trends in the area of customer's satisfaction of Czech and Slovak bank clients. In accordance with this objective satisfaction as well as factors of this satisfaction and dissatisfaction of bank clients in the Czech Republic and Slovakia have been analyzed in relation to a gender, age structure and level of education of customers. In this article the relation between bank customer's satisfaction and number of banking products being used was also studied. Inorder to achieve the above mentioned objectives our specially designed research on client satisfaction with the services of commercial banks in the Czech Republic and Slovakia has been purposely designed and then conducted in 2012. The results of this research confirmed the overall level of satisfaction of bank customers and the most important factors of satisfaction and dissatisfaction that are mostly the same in both countries. However, there are also significant differences in the fa

Název v anglickém jazyce

Current Trends in Area of Satisfaction of Bank Clients in the Czech Republic and Slovakia

Popis výsledku anglicky

The aim of this article was to examine current trends in the area of customer's satisfaction of Czech and Slovak bank clients. In accordance with this objective satisfaction as well as factors of this satisfaction and dissatisfaction of bank clients in the Czech Republic and Slovakia have been analyzed in relation to a gender, age structure and level of education of customers. In this article the relation between bank customer's satisfaction and number of banking products being used was also studied. Inorder to achieve the above mentioned objectives our specially designed research on client satisfaction with the services of commercial banks in the Czech Republic and Slovakia has been purposely designed and then conducted in 2012. The results of this research confirmed the overall level of satisfaction of bank customers and the most important factors of satisfaction and dissatisfaction that are mostly the same in both countries. However, there are also significant differences in the fa

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Rok uplatnění

2014

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Transformations in Business & Economics

ISSN

1648-4460

e-ISSN

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Svazek periodika

13

Číslo periodika v rámci svazku

3

Stát vydavatele periodika

LT - Litevská republika

Počet stran výsledku

16

Strana od-do

219-234

Kód UT WoS článku

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EID výsledku v databázi Scopus

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