NET PROMOTER SCORE USE AT UNIVERSITY EDUCATION SECTOR
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F49777513%3A23510%2F14%3A43923494" target="_blank" >RIV/49777513:23510/14:43923494 - isvavai.cz</a>
Výsledek na webu
<a href="http://dx.doi.org/10.5593/sgemsocial2014B13" target="_blank" >http://dx.doi.org/10.5593/sgemsocial2014B13</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.5593/sgemsocial2014B13" target="_blank" >10.5593/sgemsocial2014B13</a>
Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
NET PROMOTER SCORE USE AT UNIVERSITY EDUCATION SECTOR
Popis výsledku v původním jazyce
The paper presents the results of Net Promoter Score application research for measurement and evaluation of students' satisfaction with the content, organization and quality of university lectures.. In business activities the Net Promoter Score (furtherjust NPS) is still more often and effectively used to evaluate the customer's satisfaction. The method and metrics, originated in the USA, is beginning to be applied also in a number of Czech firms and companies of various activity fields. It enables notonly to measure but also to manage the enterprise activities on the customer value principle. The active factor of education process there are the students. A very important presumption is the quality of lecturing which is not possible without active students and lecturer cooperation. To share the knowledge informally and interactively it is necessary to create positive environment supporting mutual trust and positive feedback effect during the lectures. The analogy of a business activi
Název v anglickém jazyce
NET PROMOTER SCORE USE AT UNIVERSITY EDUCATION SECTOR
Popis výsledku anglicky
The paper presents the results of Net Promoter Score application research for measurement and evaluation of students' satisfaction with the content, organization and quality of university lectures.. In business activities the Net Promoter Score (furtherjust NPS) is still more often and effectively used to evaluate the customer's satisfaction. The method and metrics, originated in the USA, is beginning to be applied also in a number of Czech firms and companies of various activity fields. It enables notonly to measure but also to manage the enterprise activities on the customer value principle. The active factor of education process there are the students. A very important presumption is the quality of lecturing which is not possible without active students and lecturer cooperation. To share the knowledge informally and interactively it is necessary to create positive environment supporting mutual trust and positive feedback effect during the lectures. The analogy of a business activi
Klasifikace
Druh
D - Stať ve sborníku
CEP obor
AE - Řízení, správa a administrativa
OECD FORD obor
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Návaznosti výsledku
Projekt
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Návaznosti
S - Specificky vyzkum na vysokych skolach
Ostatní
Rok uplatnění
2014
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název statě ve sborníku
SGEM Conference on Psychology and Psychiatry, Sociology and Heathcare, Education
ISBN
978-619-7105-24-7
ISSN
2367-5659
e-ISSN
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Počet stran výsledku
11
Strana od-do
567-578
Název nakladatele
STEF92 Technology L td.
Místo vydání
Sofia
Místo konání akce
Albena, Bulgaria
Datum konání akce
3. 9. 2014
Typ akce podle státní příslušnosti
WRD - Celosvětová akce
Kód UT WoS článku
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