Improving the quality of tourist services

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60460709%3A41110%2F24%3A98917" target="_blank" >RIV/60460709:41110/24:98917 - isvavai.cz</a>

Výsledek na webu

<a href="https://www.e3s-conferences.org/articles/e3sconf/abs/2024/68/e3sconf_ipfa2024_05003/e3sconf_ipfa2024_05003.html" target="_blank" >https://www.e3s-conferences.org/articles/e3sconf/abs/2024/68/e3sconf_ipfa2024_05003/e3sconf_ipfa2024_05003.html</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1051/e3sconf/202453805003" target="_blank" >10.1051/e3sconf/202453805003</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Improving the quality of tourist services

Popis výsledku v původním jazyce

For the tourism industry, the quality of tourist services is important. Hotels, motels, tour bureaus, travel agencies may have approximately the same material base, but the greatest success is achieved by those who provide better services in accordance with customer requests. The level of quality of tourist services is correlated with a variety of objective and subjective factors. A travel company must have its own quality standards for the provision of travel services that would meet the requirements of potential consumers and industry standards. The consistently high quality of tourist services makes it possible for the tourist company to occupy its niche in the market of tourist services. Improving the competence and professional training of the staff of the tourism company, quality management of the provision of tourist services the use of modern information technologies of interaction with customers contributes to improving the quality of tourist services. The process of managing the quality of tourist services should be contained in the long-term development strategy of the enterprise. The quality of tourist services depends on a large number of different psychological, technical, economic and social factors. Travel companies should implement a targeted policy of improving the quality of services provided using a variety of tools to achieve this goal. Among these tools, the most important role is played by the professional development of the staff of travel companies.

Název v anglickém jazyce

Improving the quality of tourist services

Popis výsledku anglicky

For the tourism industry, the quality of tourist services is important. Hotels, motels, tour bureaus, travel agencies may have approximately the same material base, but the greatest success is achieved by those who provide better services in accordance with customer requests. The level of quality of tourist services is correlated with a variety of objective and subjective factors. A travel company must have its own quality standards for the provision of travel services that would meet the requirements of potential consumers and industry standards. The consistently high quality of tourist services makes it possible for the tourist company to occupy its niche in the market of tourist services. Improving the competence and professional training of the staff of the tourism company, quality management of the provision of tourist services the use of modern information technologies of interaction with customers contributes to improving the quality of tourist services. The process of managing the quality of tourist services should be contained in the long-term development strategy of the enterprise. The quality of tourist services depends on a large number of different psychological, technical, economic and social factors. Travel companies should implement a targeted policy of improving the quality of services provided using a variety of tools to achieve this goal. Among these tools, the most important role is played by the professional development of the staff of travel companies.

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

30304 - Public and environmental health

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2024

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

XVI International Scientific-Practical Conference “Actual Problems of Improving Farming Productivity and Agroecology” (IPFA 2024)

ISBN

—

ISSN

2267-1242

e-ISSN

2267-1242

Počet stran výsledku

5

Strana od-do

1-5

Název nakladatele

E3S Web of Conferences

Místo vydání

Dnipro

Místo konání akce

Dnipro

Datum konání akce

1. 1. 2024

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

—