Evaluation of employee training in retail business

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F12%3A43908946" target="_blank" >RIV/62156489:43110/12:43908946 - isvavai.cz</a>

Výsledek na webu

<a href="http://dx.doi.org/10.11118/actaun201260020375" target="_blank" >http://dx.doi.org/10.11118/actaun201260020375</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.11118/actaun201260020375" target="_blank" >10.11118/actaun201260020375</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Evaluation of employee training in retail business

Popis výsledku v původním jazyce

Technological development and growing competition on the market asks for continuous improvement of knowledge and skills of employees, not only for securing their work places but also for increasing the companies' competitiveness and economic developmentof the society. Company education is one of the main instruments, how the enterprises can improve their position in the market. The main criterion of success in business are in present especially employees' skills. The main objective of this paper was toevaluate the most important topics, which are used for improving skills and working outcomes of employees in retail and wholesale branch. Their possibility for getting feedback was also commented and controllability was further checked. When we summarize all fi ndings, the most important competencies of workers in retail and warehouse business are qualifi cation (shopping skills and knowledge of products), behaviour (obliging attitude to customers, ability to compliment the customer of

Název v anglickém jazyce

Evaluation of employee training in retail business

Popis výsledku anglicky

Technological development and growing competition on the market asks for continuous improvement of knowledge and skills of employees, not only for securing their work places but also for increasing the companies' competitiveness and economic developmentof the society. Company education is one of the main instruments, how the enterprises can improve their position in the market. The main criterion of success in business are in present especially employees' skills. The main objective of this paper was toevaluate the most important topics, which are used for improving skills and working outcomes of employees in retail and wholesale branch. Their possibility for getting feedback was also commented and controllability was further checked. When we summarize all fi ndings, the most important competencies of workers in retail and warehouse business are qualifi cation (shopping skills and knowledge of products), behaviour (obliging attitude to customers, ability to compliment the customer of

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

AM - Pedagogika a školství

OECD FORD obor

—

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2012

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Acta universitatis Agriculturae et Silviculturae Mendelianae Brunensis

ISSN

1211-8516

e-ISSN

—

Svazek periodika

60

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

4

Strana od-do

375-378

Kód UT WoS článku

—

EID výsledku v databázi Scopus

2-s2.0-84860378494