Significance Of Quality Dimensions In Tourism Services And Their Impact On Customer Decision-Making

Kód výsledku v IS VaVaI

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Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Significance Of Quality Dimensions In Tourism Services And Their Impact On Customer Decision-Making

Popis výsledku v původním jazyce

Tourism is one of the fastest growing economic sectors. Growing competitive pressure increases the demands on service quality as the requirements and attitudes of customers are constantly evolving and changing. Due to the specific nature of tourism services, the offer may be copied easily and in some sectors, it can differ only in the quality of the services provided. The quality of services is assessed from technical and functional points of view, while individual factors may be evaluated according tocustomer satisfaction. As the approaches to the interpretation and evaluation of the quality of services are equivocal, the quality factors in different sectors had to be examined. The identification and importance of the quality factors and competitiveness are currently subjects of research of many expert studies and articles focused on tourism economics. The international character of tourism, the development of global distribution systems (GDS) and communication technologies and the i

Název v anglickém jazyce

Significance Of Quality Dimensions In Tourism Services And Their Impact On Customer Decision-Making

Popis výsledku anglicky

Tourism is one of the fastest growing economic sectors. Growing competitive pressure increases the demands on service quality as the requirements and attitudes of customers are constantly evolving and changing. Due to the specific nature of tourism services, the offer may be copied easily and in some sectors, it can differ only in the quality of the services provided. The quality of services is assessed from technical and functional points of view, while individual factors may be evaluated according tocustomer satisfaction. As the approaches to the interpretation and evaluation of the quality of services are equivocal, the quality factors in different sectors had to be examined. The identification and importance of the quality factors and competitiveness are currently subjects of research of many expert studies and articles focused on tourism economics. The international character of tourism, the development of global distribution systems (GDS) and communication technologies and the i

Druh

D - Stať ve sborníku

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

Z - Vyzkumny zamer (s odkazem do CEZ)

Rok uplatnění

2013

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Book of Proceedings for the 6th Annual Conference

ISBN

978-9963-711-16-1

ISSN

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e-ISSN

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Počet stran výsledku

13

Strana od-do

2377-2389

Název nakladatele

Euromed Press

Místo vydání

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Místo konání akce

Estoril, Cascais, Portugal

Datum konání akce

1. 1. 2013

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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