Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F14%3A00230536" target="_blank" >RIV/62156489:43110/14:00230536 - isvavai.cz</a>

Výsledek na webu

<a href="http://dx.doi.org/10.11118/actaun201462061493" target="_blank" >http://dx.doi.org/10.11118/actaun201462061493</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.11118/actaun201462061493" target="_blank" >10.11118/actaun201462061493</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic

Popis výsledku v původním jazyce

The paper summarizes main results of partial research aimed at detection of the key factors aff ecting quality in the sector of tourism services providers, namely tour operators and travel agencies. A primary questionnaire survey was conducted; the researched factors were distributed in the context of service quality dimensions (Grönroos model); the dimensions were tested in relation to sex,age and education of the respondents (ANOVA; Brown-Forsythe test). Assurance was identifi ed as the most importantdimension. The output of the study is determining the signifi cance of individual quality factors from the perspective of a potential customer when selecting a service provider.

Název v anglickém jazyce

Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic

Popis výsledku anglicky

The paper summarizes main results of partial research aimed at detection of the key factors aff ecting quality in the sector of tourism services providers, namely tour operators and travel agencies. A primary questionnaire survey was conducted; the researched factors were distributed in the context of service quality dimensions (Grönroos model); the dimensions were tested in relation to sex,age and education of the respondents (ANOVA; Brown-Forsythe test). Assurance was identifi ed as the most importantdimension. The output of the study is determining the signifi cance of individual quality factors from the perspective of a potential customer when selecting a service provider.

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

—

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2014

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis

ISSN

1211-8516

e-ISSN

—

Svazek periodika

62

Číslo periodika v rámci svazku

6

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

5

Strana od-do

1493-1497

Kód UT WoS článku

—

EID výsledku v databázi Scopus

—