The Comparison and Analysis of Selected CRM Software Solutions
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F12%3A50000705" target="_blank" >RIV/62690094:18450/12:50000705 - isvavai.cz</a>
Výsledek na webu
<a href="http://www.world-education-center.org/index.php/P-ITCS/article/view/668" target="_blank" >http://www.world-education-center.org/index.php/P-ITCS/article/view/668</a>
DOI - Digital Object Identifier
—
Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
The Comparison and Analysis of Selected CRM Software Solutions
Popis výsledku v původním jazyce
This study deals with mapping the market with Customer Relationship Management (CRM) software solutions which are offered to the business companies in the Czech Republic. From the previous researches by Němeček we know the most used CRM IT software solutions in the selected Czech business companies and their providers. From the questionnaire survey carried out in the previous researches we know the main manager's expectations from CRM software. In this study are described these main manager's expectations before implementing CRM in their business companies and the real state (situations) after implementing CRM software in their business companies. The main aims of this study are: comparing the most using CRM software solutions, finding and analyzing common comparable parameters, describing the main manager's expectations and finding and describing main advantages and disadvantages of these CRM IT software solutions. Some of obtained results are also presented in the table and described
Název v anglickém jazyce
The Comparison and Analysis of Selected CRM Software Solutions
Popis výsledku anglicky
This study deals with mapping the market with Customer Relationship Management (CRM) software solutions which are offered to the business companies in the Czech Republic. From the previous researches by Němeček we know the most used CRM IT software solutions in the selected Czech business companies and their providers. From the questionnaire survey carried out in the previous researches we know the main manager's expectations from CRM software. In this study are described these main manager's expectations before implementing CRM in their business companies and the real state (situations) after implementing CRM software in their business companies. The main aims of this study are: comparing the most using CRM software solutions, finding and analyzing common comparable parameters, describing the main manager's expectations and finding and describing main advantages and disadvantages of these CRM IT software solutions. Some of obtained results are also presented in the table and described
Klasifikace
Druh
J<sub>x</sub> - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)
CEP obor
IN - Informatika
OECD FORD obor
—
Návaznosti výsledku
Projekt
—
Návaznosti
S - Specificky vyzkum na vysokych skolach
Ostatní
Rok uplatnění
2012
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název periodika
AWER Procedia information technology and computer science
ISSN
2147-5105
e-ISSN
—
Svazek periodika
2/2012
Číslo periodika v rámci svazku
Nov. 2012
Stát vydavatele periodika
TR - Turecká republika
Počet stran výsledku
5
Strana od-do
342-346
Kód UT WoS článku
—
EID výsledku v databázi Scopus
—