Employee satisfaction and the acceptace of clients needs in the Czech and Slovak banking

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F13%3A43871045" target="_blank" >RIV/70883521:28120/13:43871045 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Employee satisfaction and the acceptace of clients needs in the Czech and Slovak banking

Popis výsledku v původním jazyce

Satisfaction of banking employees is the most important factor for creating satisfaction of banking clients through the higher level of the acceptace of their financial needs in business process. The acceptace of clients´ needs determines the level of their satisfaction that could possibly have a significant impact on the financial performance of the bank. In this article, the relationship between bank employers and thei relationship with the banking clients in the Czech Republic and Slovak Republic hasbeen evaluated. The aim of this article is to quantify satisfaction of banking emloyees and the acceptace of clients´ needs in Czech commercial banking and to compare the observed trends with the situation in Slovakia. Attitudes of bank emloyees have been investigated in a questionnaire survey and the obtained results have been verified by structured interviews.

Název v anglickém jazyce

Employee satisfaction and the acceptace of clients needs in the Czech and Slovak banking

Popis výsledku anglicky

Satisfaction of banking employees is the most important factor for creating satisfaction of banking clients through the higher level of the acceptace of their financial needs in business process. The acceptace of clients´ needs determines the level of their satisfaction that could possibly have a significant impact on the financial performance of the bank. In this article, the relationship between bank employers and thei relationship with the banking clients in the Czech Republic and Slovak Republic hasbeen evaluated. The aim of this article is to quantify satisfaction of banking emloyees and the acceptace of clients´ needs in Czech commercial banking and to compare the observed trends with the situation in Slovakia. Attitudes of bank emloyees have been investigated in a questionnaire survey and the obtained results have been verified by structured interviews.

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2013

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

ACC JOURNAL

ISSN

1803-9782

e-ISSN

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Svazek periodika

2013

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

12

Strana od-do

6-17

Kód UT WoS článku

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EID výsledku v databázi Scopus

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