Revisiting Consumers’ Intention to Use Peer-to-peer Accommodation Services: The Role of Positive Emotional Response from COVID-19 Crisis Response Communication

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F22%3A63551098" target="_blank" >RIV/70883521:28120/22:63551098 - isvavai.cz</a>

Výsledek na webu

<a href="https://www.tandfonline.com/doi/full/10.1080/1528008X.2022.2135059" target="_blank" >https://www.tandfonline.com/doi/full/10.1080/1528008X.2022.2135059</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1080/1528008X.2022.2135059" target="_blank" >10.1080/1528008X.2022.2135059</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Revisiting Consumers’ Intention to Use Peer-to-peer Accommodation Services: The Role of Positive Emotional Response from COVID-19 Crisis Response Communication

Popis výsledku v původním jazyce

The study revisits the predictors of consumers’ intentions to use peer-to-peer accommodation (P2PA) services and accents the impact of positive emotional responses from COVID-19 crisis response communication efforts adopted by P2PA service providers. An online scenario-based survey was carried out among 265 consumers from the Philippines. The results of the analysis reveal that peer-to-peer accommodation usage intentions remain driven by perceived economic benefits, environmental benefits, and trust while dismissing the desire for social interaction. Emotions elicited from crisis response communication affect consumer psychology and behavior; hence, service providers should aptly communicate crisis response efforts along the route to crisis recovery.

Název v anglickém jazyce

Revisiting Consumers’ Intention to Use Peer-to-peer Accommodation Services: The Role of Positive Emotional Response from COVID-19 Crisis Response Communication

Popis výsledku anglicky

The study revisits the predictors of consumers’ intentions to use peer-to-peer accommodation (P2PA) services and accents the impact of positive emotional responses from COVID-19 crisis response communication efforts adopted by P2PA service providers. An online scenario-based survey was carried out among 265 consumers from the Philippines. The results of the analysis reveal that peer-to-peer accommodation usage intentions remain driven by perceived economic benefits, environmental benefits, and trust while dismissing the desire for social interaction. Emotions elicited from crisis response communication affect consumer psychology and behavior; hence, service providers should aptly communicate crisis response efforts along the route to crisis recovery.

Druh

J_SC - Článek v periodiku v databázi SCOPUS

CEP obor

—

OECD FORD obor

50201 - Economic Theory

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach<br>I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2022

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Journal of Quality Assurance in Hospitality &amp; Tourism

ISSN

1528-008X

e-ISSN

1528-0098

Svazek periodika

neuveden

Číslo periodika v rámci svazku

neuvedeno

Stát vydavatele periodika

GB - Spojené království Velké Británie a Severního Irska

Počet stran výsledku

25

Strana od-do

nestrankovano

Kód UT WoS článku

000869213300001

EID výsledku v databázi Scopus

2-s2.0-85139960700